Question

data roaming not working in US

  • 21 January 2024
  • 33 replies
  • 507 views
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33 replies

Kash
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Userlevel 7
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Hi @Philc797

In order to check coverage issues abroad we can only troubleshoot the issue whilst abroad.

Can you please confirm which network partner you are connected to.

You’ll need to connect to AT&T and T-Mobile whilst in the USA.

 

Kash

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andewhite
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Userlevel 8
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I have thought about that but I am concerned that when I go on holiday to Europe in summer it won’t work either.

 This could then impact myself, my wife and daughter too.

so I would like it to be resolved so roaming works.

Okay @Philc797, earlier posts said calls and texts are working for roaming in the US, but your roaming data does not. This suggests there’s an issue with APN settings.

Other topics in this forum, about NO roaming data, could indicate iD Mobile can’t fix the issue. 

Hopefully iD Mobile support can fix this issue before your summer holiday, @Philc797.

🍀

P
Rank

I have thought about that but I am concerned that when I go on holiday to Europe in summer it won’t work either.

 This could then impact myself, my wife and daughter too.

so I would like it to be resolved so roaming works.

andewhite
Rank
Userlevel 8
Badge +9

Yeah @Philc797, unfortunately the network profile iD Mobile provide for iPhone devices doesn’t allow the user to change their APN settings.

The APN value should be “id” (lowercase) - what’s shown in your settings? 

Another solution / workaround offered for this issue is described by iD support in a post in the following forum topic: 


Have you considered using a data-only eSIM in your iPhone 14, @Philc797? 

In 2023, I used a data-only eSIM in my iPhone while travelling in the US, which worked well and was cheaper than using mobile data at the iD 30p per MB rate for the US.

 

P
Rank

I am unable to change the APN settings. It seems that they are pre-configured by Idmobile when the phone is sent.

The APN settings is the answer that other people have been given and they have responded in the same way I have - that these cannot be changed.

a network reset seems risky while I am out of the UK as it could stop calls and texts working.

andewhite
Rank
Userlevel 8
Badge +9

Okay @Philc797, if your calls and texts work, then it sounds like an APN settings issue.

Sometimes performing a NETWORK RESET will fix this - the iOS user guide explains how. 

🤞

 

P
Rank

I am aware that my UK bundle does not apply in the US.

Texts and calls work just fine and I am not close to

my bill cap.

i am using an iPhone 14 which I have assumed will be compatible.

andewhite
Rank
Userlevel 8
Badge +9

Your iD plan allowances (including data) can’t be used on an inclusive basis in the US, @Philc797. 

Have you set your bill cap high enough to cover any roaming mobile data charges for the US?

Are you using a compatible / supported handset for the roaming network you’re trying to use, @Philc797?. 

 

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