Question

data roaming not working in US

  • 21 January 2024
  • 33 replies
  • 477 views
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Landed yesterday and I am unable to use mobile data.

 

 Please help

 

it seems a number of Idmobile customers have this issue

33 replies

andewhite
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Hi @andewhite,

We would need to escalate any roaming issues to see what the Technical Team advises.

As @Philc797 can’t access the APN settings and everything else seems correct we would need to pass it over.

Further to this it also allows us to check what is going on with the APN settings issue and collate the information to see what can be done to provide a permanent fix.

 

Kash

Thank you @Kash. 

Surely, iD Mobile can confirm or deny whether an iPhone device can access APN settings? 
This is not just a roaming issue, it also happens in the UK.

The evidence appears to indicate iD Mobile DO NOT allow access to the APN settings on iPhone devices, which is something controlled by the service provider as suggested by Apple support:

 

Kash
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Hey @Kash, in an earlier post, in this topic, by @Philc797 they said they were using their iPhone 14 in the USA. 

Surely iD Mobile must be aware the configuration profile they provide for iPhone devices - on the iD mobile network - DOES NOT allow user access to the APN settings?

 

Hi @andewhite,

We would need to escalate any roaming issues to see what the Technical Team advises.

As @Philc797 can’t access the APN settings and everything else seems correct we would need to pass it over.

Further to this it also allows us to check what is going on with the APN settings issue and collate the information to see what can be done to provide a permanent fix.

 

Kash

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andewhite
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I have had text message to say it is fixed but I can’t confirm because I am back in the UK.

 What I can tell you is that the APN profile is still “ID”.

note the uppercase.

Not sure the “ID” (uppercase) you mention is the value in APN settings on your iPhone, @Philc797. 

Unfortunately, the configuration profile iD Mobile provide for iPhone devices DOES NOT allow users to access the APN settings. 

FYI, my iPhone runs iOS 17.3 and unlike iD Mobile, with my SMARTY Mobile SIM card, my Settings > Mobile Service option displays Mobile Data Network, which provides access to the APN settings (i.e. Settings > Mobile Service > Mobile Data Network): 

 

P
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I have had text message to say it is fixed but I can’t confirm because I am back in the UK.

 What I can tell you is that the APN profile is still “ID”.

note the uppercase.

andewhite
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Hey @Kash, in an earlier post, in this topic, by @Philc797 they said they were using their iPhone 14 in the USA. 

Surely iD Mobile must be aware the configuration profile they provide for iPhone devices - on the iD mobile network - DOES NOT allow user access to the APN settings?

 

Kash
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Hi @mdavies62,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

@Philc797 just checking have you tried changing your APN settings and connect to T-Mobile or AT&T?

 

Kash

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mdavies62
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Yes, please PM me?

Kash
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Hi @mdavies62,

If you are still having issues whilst abroad we can send you a PM.

We can investigate the issue with the Technical Team to see if they can assist further.

 

Kash

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andewhite
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Unfortunately @mdavies62, I doubt iD have, nor plan to have, a fix for this issue.

When I’m using my SMARTY SIM card in my iPhone, I’m able to edit my APN settings. Apple will tell you this option is controlled by the network carrier. 

 

mdavies62
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Yes, ID Mobile are aware of this, but there doesn’t seem to be a fix.

@Kash copied as you were an many of the other threads, so you aware of this problem. What is the plan to fix it?

 

andewhite
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I suspect that iOS converts the service provider name to UPPERCASE, @mdavies62. 

The APN settings are normally shown under MOBILE DATA. 

Usually the Settings > Mobile Service > Mobile Data Network option, will allow you to see your APN settings. 

The Mobile Data Network doesn’t appear to there on your iPhone, which could be down to the iD Mobile network profile for iPhone devices.

 

 

 

mdavies62
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AT&T and T-Mobile mainly.

 

andewhite
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Sorry to hear that @mdavies62. 

Do you have a screen-shot showing your APN settings for roaming in the USA? 

Which of iD Mobile’s roaming partners are you using in the USA? 

mdavies62
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Also have tried that several times - no joy!

andewhite
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Thanks @andewhite, I’ve seen this in other threads but there is no way to change the APN from ID to “id”. 

@Kash there have been many people asking the same question, is there a resolution? Thanks.

If you’re using an iPhone device @mdavies62, then unfortunately the network profile iD Mobile provide for iPhone handsets doesn’t allow the user to amend their APN settings.

Sometimes after performing a NETWORK RESET, the APN value gets set correctly.

 

 

 

mdavies62
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Thanks @andewhite, I’ve seen this in other threads but there is no way to change the APN from ID to “id”. 

@Kash there have been many people asking the same question, is there a resolution? Thanks.

andewhite
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@Kash Has this issue ever been resolved? Seems like this issue has been outstanding for a while, I have the same issue at the moment while in the USA?

If your calls and texts are working, then it’s most likely a problem with the APN settings, @mdavies62.

Sometimes roaming partner networks seem to provide an incorrect APN value - should be “id” (in lowercase).

mdavies62
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@Kash Has this issue ever been resolved? Seems like this issue has been outstanding for a while, I have the same issue at the moment while in the USA?

Kash
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Hi @Philc797,

It can take the Technical Team up to 72 hours to investigate an issue on some occasions.

If you don’t hear back after this time, please let us know.

 

Kash

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Yes. I was told to do that by Idmobile customer service. Nothing changed though. My issue is supposed to be with technical team now but I haven’t heard anything and I’m going home today 

Tom
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Hi @Philc797 

 

Have you tried resetting your network settings while roaming?

 

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

For Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
andewhite
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It’s possible the iD Mobile settings checker might help, @Philc797. 

You can try this online at https://www.idmobile.co.uk/help-and-advice/get-your-settings/settings-tool. 

Unfortunately @Philc797, the network profile iD Mobile provide for iPhone devices DOES NOT allow the user to change their APN settings. 
🤔

P
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That appears as “ID” in uppercase but it doesn’t look like I can edit that value

andewhite
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I am always connected to AT&T which works fine for calls and SMS but still no mobile data

Okay @Philc797, with iOS 17.2+, in config option “Settings > Mobile Service > Mobile Data Network”, under MOBILE DATA, the value after APN should be “id” (lowercase). 

If this APN value isn’t “id”, your roaming mobile data won’t be available.

 

 

P
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I am always connected to AT&T which works fine for calls and SMS but still no mobile data

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