Question

data roaming not working in US

  • 21 January 2024
  • 33 replies
  • 477 views
P
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Landed yesterday and I am unable to use mobile data.

 

 Please help

 

it seems a number of Idmobile customers have this issue

33 replies

Tom
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Hi @Philc797 

 

Have you tried resetting your network settings while roaming?

 

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

For Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom

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P
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I have thought about that but I am concerned that when I go on holiday to Europe in summer it won’t work either.

 This could then impact myself, my wife and daughter too.

so I would like it to be resolved so roaming works.

andewhite
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I have thought about that but I am concerned that when I go on holiday to Europe in summer it won’t work either.

 This could then impact myself, my wife and daughter too.

so I would like it to be resolved so roaming works.

Okay @Philc797, earlier posts said calls and texts are working for roaming in the US, but your roaming data does not. This suggests there’s an issue with APN settings.

Other topics in this forum, about NO roaming data, could indicate iD Mobile can’t fix the issue. 

Hopefully iD Mobile support can fix this issue before your summer holiday, @Philc797.

🍀

P
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Yes. I was told to do that by Idmobile customer service. Nothing changed though. My issue is supposed to be with technical team now but I haven’t heard anything and I’m going home today 

mdavies62
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@Kash Has this issue ever been resolved? Seems like this issue has been outstanding for a while, I have the same issue at the moment while in the USA?

andewhite
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@Kash Has this issue ever been resolved? Seems like this issue has been outstanding for a while, I have the same issue at the moment while in the USA?

If your calls and texts are working, then it’s most likely a problem with the APN settings, @mdavies62.

Sometimes roaming partner networks seem to provide an incorrect APN value - should be “id” (in lowercase).

mdavies62
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Thanks @andewhite, I’ve seen this in other threads but there is no way to change the APN from ID to “id”. 

@Kash there have been many people asking the same question, is there a resolution? Thanks.

andewhite
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Thanks @andewhite, I’ve seen this in other threads but there is no way to change the APN from ID to “id”. 

@Kash there have been many people asking the same question, is there a resolution? Thanks.

If you’re using an iPhone device @mdavies62, then unfortunately the network profile iD Mobile provide for iPhone handsets doesn’t allow the user to amend their APN settings.

Sometimes after performing a NETWORK RESET, the APN value gets set correctly.

 

 

 

mdavies62
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Also have tried that several times - no joy!

Kash
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Hi @Philc797,

It can take the Technical Team up to 72 hours to investigate an issue on some occasions.

If you don’t hear back after this time, please let us know.

 

Kash

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andewhite
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Sorry to hear that @mdavies62. 

Do you have a screen-shot showing your APN settings for roaming in the USA? 

Which of iD Mobile’s roaming partners are you using in the USA? 

mdavies62
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AT&T and T-Mobile mainly.

 

andewhite
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I suspect that iOS converts the service provider name to UPPERCASE, @mdavies62. 

The APN settings are normally shown under MOBILE DATA. 

Usually the Settings > Mobile Service > Mobile Data Network option, will allow you to see your APN settings. 

The Mobile Data Network doesn’t appear to there on your iPhone, which could be down to the iD Mobile network profile for iPhone devices.

 

 

 

mdavies62
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Yes, ID Mobile are aware of this, but there doesn’t seem to be a fix.

@Kash copied as you were an many of the other threads, so you aware of this problem. What is the plan to fix it?

 

andewhite
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Unfortunately @mdavies62, I doubt iD have, nor plan to have, a fix for this issue.

When I’m using my SMARTY SIM card in my iPhone, I’m able to edit my APN settings. Apple will tell you this option is controlled by the network carrier. 

 

Kash
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Hi @Philc797

In order to check coverage issues abroad we can only troubleshoot the issue whilst abroad.

Can you please confirm which network partner you are connected to.

You’ll need to connect to AT&T and T-Mobile whilst in the USA.

 

Kash

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Kash
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Hi @mdavies62,

If you are still having issues whilst abroad we can send you a PM.

We can investigate the issue with the Technical Team to see if they can assist further.

 

Kash

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mdavies62
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Yes, please PM me?

andewhite
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Your iD plan allowances (including data) can’t be used on an inclusive basis in the US, @Philc797. 

Have you set your bill cap high enough to cover any roaming mobile data charges for the US?

Are you using a compatible / supported handset for the roaming network you’re trying to use, @Philc797?. 

 

Kash
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Hi @mdavies62,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

@Philc797 just checking have you tried changing your APN settings and connect to T-Mobile or AT&T?

 

Kash

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andewhite
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Hey @Kash, in an earlier post, in this topic, by @Philc797 they said they were using their iPhone 14 in the USA. 

Surely iD Mobile must be aware the configuration profile they provide for iPhone devices - on the iD mobile network - DOES NOT allow user access to the APN settings?

 

P
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I am aware that my UK bundle does not apply in the US.

Texts and calls work just fine and I am not close to

my bill cap.

i am using an iPhone 14 which I have assumed will be compatible.

andewhite
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Okay @Philc797, if your calls and texts work, then it sounds like an APN settings issue.

Sometimes performing a NETWORK RESET will fix this - the iOS user guide explains how. 

🤞

 

P
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I have had text message to say it is fixed but I can’t confirm because I am back in the UK.

 What I can tell you is that the APN profile is still “ID”.

note the uppercase.

andewhite
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I have had text message to say it is fixed but I can’t confirm because I am back in the UK.

 What I can tell you is that the APN profile is still “ID”.

note the uppercase.

Not sure the “ID” (uppercase) you mention is the value in APN settings on your iPhone, @Philc797. 

Unfortunately, the configuration profile iD Mobile provide for iPhone devices DOES NOT allow users to access the APN settings. 

FYI, my iPhone runs iOS 17.3 and unlike iD Mobile, with my SMARTY Mobile SIM card, my Settings > Mobile Service option displays Mobile Data Network, which provides access to the APN settings (i.e. Settings > Mobile Service > Mobile Data Network): 

 

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