Received an email threatening to suspend my services if payment isn't received yet DD is still in place and no payment has been taken, I call to see balance...zero? App down website down not giving me a good impression of Idmobile this is my first month with you!
Can't speak to anyone
+10
Hi
We are sorry for this. We have experienced an issue with customers not able to log in along with billing demands being sent in error.
More information can be found here:
Ryan
Hi,
i have also received this email last night saying my payment wasnt paid. My direct debit is still in place but no collection appears to have happened for it?
can you please provide an update as soon as possible as if there is an issue with payments collecting at your end i don’t want this to show as a missed or late payment on my credit file?
i also cant get online to make a manual payment due to the demand on your app/website.
can you provide an update to the above please as soon as possible
regards
chris
I have spoken to them the payment has been received their end so God knows what's happened, nothing showing from bank though? I got on the live chat early this morning
+8
Hi
For the most up to date information please follow the link below:
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