A fraudulent account was taken in my name in 2021. I found out about this in February of this year as a debt collection agency wrote to me at that former address, where my ex-wife still lives.
I reported this as fraud to that agency, having made several action fraud reports at the same time. About 5 different phone companies were targetted with my details at that time.
Skip forward to July 2024. I need to remortgage to settle a divorce. My final financial order was authorised on 19th July, giving me 56 days to take ownership of my property and settle payment my exwife.
Its then that I find the ID mobile account showing as bad credit, preventing me from remortgaging. I reported this immediately to ID mobile who said it was already flagged as fraud and they knew. Would be removed from credit file within 24-48 hours.
I got back on webchat a week later as it was still showing. No progress. I am then told they’re waiting for a crime number which hasnt been asked for. I rang the customer complaint line who actually started the fraud investigation off. Told me to ring in 24 hours to confirm it was completed.
I ring back today (2 days later) having tried webchat yesterday and got no wehere. I’m now told the timecsale to investigate is 30-45 days. No one can get me in touch with the fraud team to recognise the seriousness of my situation, and noone on the frontline of customer support or complaints can get this.
I will be in contempt of court on Friday 13th September if ID mobiles current timescale to investigate plays out to 45 days as this is the 19thy of September. Best case scenario at 30 days to investigate takes this to 4th September. At which point I need to apply and secure a mortgage, transfer property ownership, arrange to move house and settle a divorce in less than 9 days.
So who helps me?
