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Help!!!


joobers50
Community Member

My old iphone SE with Id mobile needed upgrading so I bought an iphone 14 again with id mobile. This was 3 months ago. I unfortunately found out that id to id porting isn’t possible. I want to keep my number. I couldn’t use my 14 with the wrong number so with my SE I changed to Labara with my preferred telephone number and have continued to use the SE but now I want to leave Labara taking back my number but porting it the 14. Is this possible? Thanks for your time.

 

Best answer by andewhite

Yes, it’s possible @joobers50.

Get a PAC from Lebara and give that to iD Mobile, to use with the iD SIM card in your iPhone 14.

 

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5 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12344 replies
  • Answer
  • May 3, 2024

Yes, it’s possible @joobers50.

Get a PAC from Lebara and give that to iD Mobile, to use with the iD SIM card in your iPhone 14.

 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • May 4, 2024

Hi @joobers50,

Welcome to the Community!

It looks like your query has been answered by @andewhite.

If you require further assistance, please let us know.

 

Kash


Kelly Moore
New
 Contributor
  • New
 Contributor
  • 1 reply
  • August 19, 2024

I want to leave asap but chat is saying I don't have direct debit but I do have 1 set up and need to get out of this plan as ive joined Giffgaff 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4126 replies
  • August 26, 2024

Hey there @Kelly Moore, sorry to hear that.

 

Please contact us via our live-chat ASAP so we can look into that further for you:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8369 replies
  • August 26, 2024

Hi @Kelly Moore 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom