I sent my phone in a week ago now and have not received notification of payment yet how long does it take?
+24Hey there
When you’ve sent a return back to us, it can take a couple of days for our warehouse team to process it, and then the refund to reach back to you.
If you sent it back a week ago, I’d recommend contacting our live-chat team with your delivery tracking return number, and ask them for an update:
https://www.idmobile.co.uk/live-chat
Thanks,
Tyler
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