Question

Message not sent; service not activated on network

  • 13 November 2023
  • 2 replies
  • 264 views

I have created a group to send a ‘group’ SMS message, but I get the following error: “Message not sent; service not activated on network”

Options in message settings on phone are greyed out and inaccessible.

Have tried resetting network connections. Tried all the on-off-on and SIM card out etc, but no joy.

 

Samsung Galaxy S22, Android 13


2 replies

Userlevel 8
Badge +9

iD Mobile probably don’t support the carrier features needed for ‘standard’ group SMS messaging to work on the Three UK mobile network @Kieren

You might be able to accomplish something similar using the RCS chat features in the Google Messages app.

Google’s https://support.google.com/messages/answer/9487020?hl=en-GB topic might have some pointers.

Userlevel 7
Badge +7

Hi @Kieren,

Welcome to the Community!

Please let us know how you get on and if you require further assistance, you can get back to us.

 

Kash

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Why iD Mobile?