Question

Need to change my number asap

  • 8 December 2021
  • 8 replies
  • 89 views
D
Rank

Can somebody help please? I’ve tried to live chat but it’s just a chatbot which is not helpful.

8 replies

WelshPaul
Rank
Userlevel 8
Badge +6

Hu @Deeeeb 

When chatting with ID Mobile’s chatbot, type “speak to an agent”. That should get you through to a live agent.

D
Rank

Thank you sooooo much! 

Will
Rank
Userlevel 6
Badge +8

Hi @Deeeeb,

 

Did you manage to get hold of someone, or do you still require assistance with this?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
D
Rank

Yes thanks, all sorted.

 

Ryan
Rank
Userlevel 6
Badge +10

Hi @Deeeeb,

That’s great to hear. We apologise for any inconvenience caused during the first Live Chat attempt.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Andrea Magarotto
Rank

My son needs to change his mobile number as soon as possible.  Can somebody help him with this please? 

andewhite
Rank
Userlevel 8
Badge +9

iD will charge you £25 admin fee to change an iD mobile number.

Get in-touch with customer service using iD’s social media pages on facebook (with Messenger), or Twitter (by DM (direct message)).

Out-of-hours messages on facebook or Twitter are handled when the iD social media team next start work - anyway, good luck @Andrea Magarotto. 

Kash
Rank
Userlevel 7
Badge +7

@Andrea Magarotto,

Did you manage to get this resolved?

If you still require assistance, please let us know here and we will send you a PM.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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