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new phone, same contract

  • November 2, 2023
  • 8 replies
  • 471 views
J
New Contributor

I want to keep my existing SIM only contract with idmobile but buy a new phone outright. Can I just put my old SIM card in the new phone to keep my number without the need for a pac code etc. Does the new phone need to be unlocked when I buy it?

Best answer by andewhite

If you buy a new unlocked phone, and your old iD SIM card fits in the new phone, you’ll keep your number @johnmackenzie. 

 

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    8 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • Answer
    • November 2, 2023

    If you buy a new unlocked phone, and your old iD SIM card fits in the new phone, you’ll keep your number @johnmackenzie. 

     

    Forum member (non-iD).
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • November 3, 2023

    Hi @johnmackenzie 

     

    As indicated by @andewhite above, if you purchase an unlocked, supported device you’ll be able to move the iD Mobile SIM over to it.

     

    Tom

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    C
    New Contributor
    • chamar0656
    • New Contributor
    • January 7, 2024

    I have just bought an IPhone 13 and It doesn’t recognise my ID SIM card. It is asking for a qr code

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • January 8, 2024

    Hi @chamar0656 

     

    I believe that option is presented when attempting to set up an eSIM, which isn’t something we currently offer or support.

     

    I’d recommend going back or skipping this step.

     

    Tom

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      C
      New Contributor
      • chamar0656
      • New Contributor
      • January 8, 2024

      Thank you, yes Tom that was helpful

        Kash M
        iD Mobile Employee
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        • Kash M
        • iD Mobile Employee
        • January 9, 2024

        @chamar0656,

        Glad to hear that.

        If you require further assistance, please get back to us.

         

        Kash

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        S
        New Contributor
        • Steve Rundle
        • New Contributor
        • February 19, 2024

        Did as above with new phone which I then lost. ID are now saying that they can’t blacklist my lost phone as they have no record of its IMEI number being linked to my contact. What can I do?

        Kash M
        iD Mobile Employee
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        • Kash M
        • iD Mobile Employee
        • February 20, 2024

        Hi @Steve Rundle,

        Welcome to the Community!

        If the team have advised that the IMEI can’t be located being used with the iD Mobile SIM, we wouldn’t be able to blacklist the handset.

         

        Kash

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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