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Question

No Texts from Ebay


No matter what setting i chance, clear cache,disable rcs, restart phone etc. I'm unable to receive text messages from ebay. 

I can receive them.from.my other phone no problem. 

What's going on?

It's only since I've switched to IDmobile and also transfered my number.

The number displayed in the messages app is my number.

The number that was displayed in rcs was the wrong number and now shows the correct one. 

 

4 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12165 replies
  • April 22, 2025

Not sure eBay would use RCS to send verification code SMS text messages to the phone with your iD SIM, ​@Sretsae

Are eBay using the correct mobile number? 

Is the eBay code sent as a push notification to your device, or as an SMS text message?


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • April 22, 2025

Hi ​@Sretsae,

Welcome to the Community!

Are you able to receive other OTP messages from other businesses bank etc?

Please double check the number with eBay and we can PM you if required.

 

Kash


  • Author
  • New
 Contributor
  • 1 reply
  • April 22, 2025

I'm not sure as ebay is the only one so far that I've had to authenticate. 

And yes my ebay phone number is the same.

Thankyou


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • April 22, 2025

Hi ​@Sretsae,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash