Skip to main content
Solved

Not receiving Text Messages

  • September 13, 2024
  • 1 reply
  • 110 views

Jon Curtis
Community Member

Had the phone over a month.. all has been great, but now I am not receiving text messages, whats app and phone calls work fine . I can send messages.. But cant receive.. iPhone 15

Best answer by Tom

Hi @Jon Curtis 

 

Sorry to hear this, have you tried the following;

 

1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct. 
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

If you are having issues with step 4 please reset network settings and try again.

 

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

Tom

View original

1 reply

Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8225 replies
  • Answer
  • September 17, 2024

Hi @Jon Curtis 

 

Sorry to hear this, have you tried the following;

 

1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct. 
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

If you are having issues with step 4 please reset network settings and try again.

 

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

Tom