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OTP not coming through from my bank

  • 16 January 2021
  • 46 replies
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46 replies

D
Rank

Above says I have a reply but I am unable to read it? How do I read?

Not a good start to life with ID Mobile!

 

 

 

I have the same issue. Transferred from Vodaphone and unable to set up any of my online banking or credit cards as the OTP or passcodes required to be sent by text message are not getting through.

I seem to be receiving messages from friends but nothing from several banks I have tried. Looking at the thread this is happening to lots of people so please advise the fix.

Thanks

 

D
Rank

I have the same issue. Transferred from Vodaphone and unable to set up any of my online banking or credit cards as the OTP or passcodes required to be sent by text message are not getting through.

I seem to be receiving messages from friends but nothing from several banks I have tried. Looking at the thread this is happening to lots of people so please advise the fix.

Thanks

Kash
Rank
Userlevel 7
Badge +7

@Jason Fox ,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Jason Fox
Rank

I have recently switched over to ID mobile and am not receiving OTP messages from some banks and cards. I have trawled threads for a fix.

I have turned off my phone for more than 10 mins 

I have checked apn settings 

I have tried it in another phone 

I have check message settings 

I used to work for carphone warehouse and it's not the phone or the banks or card providers. 

Please provide the fix and please just write that people need to contact you to fix it OR say you can't fix it straight up and we can go to a network that better suits us.

 

Awaiting your message to say a pm on my community account to discuss further.

 

 

 

 

 

 

 

 

 

Kash
Rank
Userlevel 7
Badge +7

@AJSmith,

We are following you so you should be able to Private Message us now.

Can you give it a go and let us know how you get on?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank

@Kash Private message still doesnt let me reply, it just says:

“This member can only receive messages from members they are following.“

A
Rank

There is no way to reply to the Private message I have received from iD Support (https://community.idmobile.co.uk/members/id-support-28777)

Instead of a “Reply” box it says “This member can only receive messages from members they are following.”

It looks like iD Support needs to follow me before I can reply, can you sort that out?

Thanks

 

Kash
Rank
Userlevel 7
Badge +7

@AJSmith,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank

Hi, I’m also not receiving OTP messages from my bank.  The number they hold is correct and all other messages work fine, could the TechTeam please private message me to help fix it - Thanks

Kash
Rank
Userlevel 7
Badge +7

@Alasdair Fraser,

Is it only Whatsapp you are having issues with?

I would advise to check the number along with the country code and try again.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Alasdair Fraser
Rank

I am not receiving OTP messages from my bank, this in only since I changed to ID MOBILE, I have verified with my bank that they are being sent, this is a network issue, your company has blocked PUSH MESSAGING.

 

Can you advise your course of action please, if you cannot resolve this issue I’ll be forced to cancel my contract as it’s not fit for purpose.

Regards

Steve

I am having the same issue with Whatsapp verification 

Kash
Rank
Userlevel 7
Badge +7

@Nev Taylor,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Nev Taylor
Rank

Just signed up with I'd mobile and kept my old number. Tried to log on to my santander account but  not receiving OTP from Santander. My text is working, just not getting OTP. 

Can you help😢

Kash
Rank
Userlevel 7
Badge +7

@Ianproc,

It’s always best to double check that the Bank have the correct number.

Were you able to receive these before? Have you recently ported in?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
I
Rank

I’m having issues with receiving OTP from my bank. Can anyone give me help to overcome this issue? Thanks Ian 

Mohsin
Rank
Userlevel 6
Badge +4

Hi @JSedgwick 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

Just trying to register a new phone and not receiving OTP from Santander. They are issuing them but blocked by ID?

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Fmac 

sorry to hear you’re having issues with not receiving OTP texts from your Bank.

We’ve sent you a PM so we can investigate this further with our TechTeam.

 

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Fmac
Rank

>>Update to the above; it appears that I am receiving OTPs from other providers but not from this specific Bank (which is an international bank). The bank stated that everything seems fine at their end and messages are being sent to my number.

Fmac
Rank

Hi, I'm having the same problem, OTP texts stopped coming through. I received OTPs to my number up until the 8th of Feb. Bank says that texts are being sent to my number. The advice given by your chatbot hasn't helped. Please look into this issue as a matter of urgency, as this issue is affecting my finances. Many thanks in advance.

Mohammed
Rank
Userlevel 7
Badge +10

Hello @SRM1,

I’m really sorry to hear you’re having issues with not receiving OTP texts from your Bank.

We’ve sent you a PM so we can investigate this further with our TechTeam.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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