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OTP not coming through from my bank

  • 16 January 2021
  • 46 replies
  • 1631 views
S
Rank

I am not receiving OTP messages from my bank, this in only since I changed to ID MOBILE, I have verified with my bank that they are being sent, this is a network issue, your company has blocked PUSH MESSAGING.

 

Can you advise your course of action please, if you cannot resolve this issue I’ll be forced to cancel my contract as it’s not fit for purpose.

Regards

Steve

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Best answer by Mohammed 18 January 2021, 13:24

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46 replies

Kash
Rank
Userlevel 7
Badge +7

@Jason Fox ,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
D
Rank

Hello,

OTP does work over WiFi calling. It’s just that sometimes (not always) it is delayed too long to be useful. For example, the last two weeks has been fine - I’ve been getting OTP over Wifi Calling promptly from multiple sources. But today, I’ve had to abandon online Christmas shopping because the OTP from PayPal isn’t arriving.

OTP is usually valid for 10 minutes or so and I am more than ten minutes away from a phone signal, so going out to pick up an OTP (if it isn’t delayed regardless of connection method) isn’t really an option. The OTP would expire before I could use it.

Why is it that OTP’s (or perhaps text messages in general) are sometimes delayed but all other connections work continuously?

DC

Rory
Rank
Userlevel 5
Badge +6

Hi @Does this work, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank

There is no way to reply to the Private message I have received from iD Support (https://community.idmobile.co.uk/members/id-support-28777)

Instead of a “Reply” box it says “This member can only receive messages from members they are following.”

It looks like iD Support needs to follow me before I can reply, can you sort that out?

Thanks

 

Tom
Rank
Userlevel 7
Badge +4

Hi @James Speight 

 

Sorry to hear you’re having issues with OTP messages, have you had any OTP texts or is this just concerning certain OTP texts?

 

As @andewhite says, please note that iD Mobile SIMs are solely for personal use as mentioned in the T&C’s!

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank
Userlevel 1

Hi,

 

I have also recently transferred to iD from Vodafone and now cannot receive OTP messages. This is causing me a lot of problems with important financial transactions that I cannot complete.

Online chat are not able to help and all apparent ‘solutions’ have been tried but I am still not receiving the messages.

 

Can you please help.

 

Many thanks,

 

Stuart.

 

andewhite
Rank
Userlevel 8
Badge +9

Hi,

I have also recently transferred to iD from Vodafone and now cannot receive OTP messages. This is causing me a lot of problems with important financial transactions that I cannot complete.

Online chat are not able to help and all apparent ‘solutions’ have been tried but I am still not receiving the messages.

Can you please help.

Many thanks,

Stuart.

 

Hello @StuartGlu,

Posting in this iD online community isn’t real-time, so it could be several days or longer before iD Mobile read your post.

Sounds like there’s an issue with your iD account, which they’ll need to fix. 
It’ll probably be quicker for you to PM iD Mobile via facebook or twitter.

Best to contact iD between 9am - 6pm - that way you can PM with a real person.

Good luck.

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Does this work,

Glad to hear that this is resolved.

Please feel free to get back to us if you require further assistance.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Nev Taylor
Rank

Just signed up with I'd mobile and kept my old number. Tried to log on to my santander account but  not receiving OTP from Santander. My text is working, just not getting OTP. 

Can you help😢

A
Rank

@Kash Private message still doesnt let me reply, it just says:

“This member can only receive messages from members they are following.“

D
Rank

Hi,

 

I have also recently transferred to iD from Vodafone and now cannot receive OTP messages. This is causing me a lot of problems with important financial transactions that I cannot complete.

Online chat are not able to help and all apparent ‘solutions’ have been tried but I am still not receiving the messages.

 

Can you please help.

 

Many thanks,

 

Stuart.

 

Hi Stuart,

The tech team contacted me directly on here after I posted. Not sure if the tech team ultimately fixed this or it just takes a few days to sort itself out however mine now all works so hopefully that gives you something positive. 
 

Cheers 

Kash
Rank
Userlevel 7
Badge +7

@Lj2022,

I can see that we have sent you a PM and we will assist you further there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mohammed
Rank
Userlevel 7
Badge +10

Hello @Priya_m,

It’s not related to the name.

When your number switches over, there could be an issue the OTP codes not being received.

We need to check with Three UK whether it’s being received by them but not pushed over to your SIM in which case they’ll refresh this and it should work.

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Fmac
Rank

Hi, I'm having the same problem, OTP texts stopped coming through. I received OTPs to my number up until the 8th of Feb. Bank says that texts are being sent to my number. The advice given by your chatbot hasn't helped. Please look into this issue as a matter of urgency, as this issue is affecting my finances. Many thanks in advance.

FiremanSword
Rank

Hi @Does this work,

Glad to hear that this is resolved.

Please feel free to get back to us if you require further assistance.

 

Kash

Huh does what work? 

Fmac
Rank

>>Update to the above; it appears that I am receiving OTPs from other providers but not from this specific Bank (which is an international bank). The bank stated that everything seems fine at their end and messages are being sent to my number.

J
Rank

Just trying to register a new phone and not receiving OTP from Santander. They are issuing them but blocked by ID?

Priya_m
Rank

Same thing is happening for me. Switched over from vodafone. Not getting any OTPs from bank via text. I tried registering my bank app and had to use my father's number to get the passcode so its definitely not the banks problem.

I think it'll happen with most national companies that require verification codes, but as yet not sure until I need to use them. 

What was the fix? I've tried live chat but I don't think they understood. Please help!

I
Rank

I’m having issues with receiving OTP from my bank. Can anyone give me help to overcome this issue? Thanks Ian 

B
Rank

It took a long time to get resolved and to be honest I’m not 100% sure what fixed it. However, I suspect it is because when my ID Mobile account was set up, the person setting it up spelt my name wrong. It is possible that this cause the text from HMRC to be either not sent or not received. Shortly after I got ID Mobile to correct my name, the OTPs started coming through. I suggest you double check the name the bank knows you by and the name that ID Mobile know you by.

Priya_m
Rank

I've checked my name on my iD account, it's correct and matches with my bank. 

 I've tried switching the phone off for 10 min as suggested in other posts. 

I've just tried logging into a shopping website that requires a verification code to check if its any big company and that didn't come through either. So looks like it's not just restricted to banks. iD mobile please help! 

Mohsin
Rank
Userlevel 6
Badge +4

Hi @JSedgwick 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Kash
Rank
Userlevel 7
Badge +7

@Nev Taylor,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
D
Rank

Hello,

I’m also having problems getting OTP (from Santander at the moment).

I’ve had the same phone / number with IDMobile for some years. I have received many OTP messages from this source previously (last one was a couple of weeks ago). 

I’ve tried rebooting my phone. Help would be appreciated.

David

Tom
Rank
Userlevel 7
Badge +4

Hi @david70 

 

We wouldn’t be too sure why it’d take long, we send the text through to you as soon as we receive it on our side, some OTP’s may just take longer to reach us (then to reach you) than others, we wouldn’t have a concrete answer on this unfortunately. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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