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OTP not coming through from my bank


I am not receiving OTP messages from my bank, this in only since I changed to ID MOBILE, I have verified with my bank that they are being sent, this is a network issue, your company has blocked PUSH MESSAGING.

 

Can you advise your course of action please, if you cannot resolve this issue I’ll be forced to cancel my contract as it’s not fit for purpose.

Regards

Steve

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Best answer by Mohammed 18 January 2021, 13:24

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34 replies

Userlevel 6
Badge +7

@Does this work,

Glad to hear that it’s sorted.

If you require further assistance, please let us know.

 

Kash

i have followed all of you’re previous advice posts regarding not recieved OTP messages. All my normal texts and calls work fine, I just can’t recieve OTP.

i have logged in and out of I message, face time etc. i turned my phone off for 10 hours, nothing works.

it has to be a technical issue that needs sorting on you’re end

Userlevel 6
Badge +7

@Lj2022,

I can see that we have sent you a PM and we will assist you further there.

 

Kash

I two am not able to receive OTP messages (this time from HMRC) and need some guidance on how to fix this. These are not premium rate messages even though the carrier being used by HMRC has a premium type number. Need advice on how to allow these messages to come through.

Userlevel 7
Badge +10

Hi @Brian M,

We are sorry to hear that. We will send you a private message now in case you have not already spoken to us via Live Chat, Facebook or Twitter.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

Ryan

Same thing is happening for me. Switched over from vodafone. Not getting any OTPs from bank via text. I tried registering my bank app and had to use my father's number to get the passcode so its definitely not the banks problem.

I think it'll happen with most national companies that require verification codes, but as yet not sure until I need to use them. 

What was the fix? I've tried live chat but I don't think they understood. Please help!

It took a long time to get resolved and to be honest I’m not 100% sure what fixed it. However, I suspect it is because when my ID Mobile account was set up, the person setting it up spelt my name wrong. It is possible that this cause the text from HMRC to be either not sent or not received. Shortly after I got ID Mobile to correct my name, the OTPs started coming through. I suggest you double check the name the bank knows you by and the name that ID Mobile know you by.

I've checked my name on my iD account, it's correct and matches with my bank. 

 I've tried switching the phone off for 10 min as suggested in other posts. 

I've just tried logging into a shopping website that requires a verification code to check if its any big company and that didn't come through either. So looks like it's not just restricted to banks. iD mobile please help! 

Userlevel 8
Badge +9

Hello @Priya_m,

It’s not related to the name.

When your number switches over, there could be an issue the OTP codes not being received.

We need to check with Three UK whether it’s being received by them but not pushed over to your SIM in which case they’ll refresh this and it should work.

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

 

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