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phone with split personality! (Different number after port on texts)

  • 27 September 2019
  • 27 replies
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S
Rank
Userlevel 1
I’m guessing that this is a porting issue but......
I just took out a new contract and got a PAC code from my old network to keep my old number.
I got a text from ID saying my number was transferred and it shows up on my dashboard when I log into ID online or with the app.
When I make calls it’s all rosey, my name and transferred number show on the recipients phone, and I can call my phone with the transferred number. Texting on the other hand.....they are sent and received from the original number that the SIM card had, and that number also shows up in settings associated with text messages and my various ‘i’ accounts, and also on the details of my phone under the devices associated with my iCloud account.
As it’s attempting to use two numbers on one phone I can only assume that the porting of the number hasn’t worked properly unless anyone knows better!
Thanks,
Dan
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Best answer by Gregor 27 September 2019, 20:50

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27 replies

Mohammed
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Userlevel 7
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Hey John,

You should have a settings option on the Messages app.

You may need to tap the Google Account photo in the top right corner to access this.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
John Ginger Bateman
Rank

No such thing on my Google u go to messages but no settings button unless u go to the setting through the Google side and then no chaat features. So what do I do now please

Mohammed
Rank
Userlevel 7
Badge +10

I’m guessing that this is a porting issue but......

I just took out a new contract and got a PAC code from my old network to keep my old number.

I got a text from ID saying my number was transferred and it shows up on my dashboard when I log into ID online or with the app.

When I make calls it’s all rosey, my name and transferred number show on the recipients phone, and I can call my phone with the transferred number. Texting on the other hand.....they are sent and received from the original number that the SIM card had, and that number also shows up in settings associated with text messages and my various ‘i’ accounts, and also on the details of my phone under the devices associated with my iCloud account.

As it’s attempting to use two numbers on one phone I can only assume that the porting of the number hasn’t worked properly unless anyone knows better!

Thanks,

Dan

So what about Google pixel phones as mine has done same on there. How do I sort it

Hey @John Ginger Bateman,

Please try going to Messages > Settings > Advanced Settings then find “Chat Features” and turn this off.

Restart and test and let me know what happens.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
John Ginger Bateman
Rank

Extremely sorry for not having caught this one sooner.

@Jodiesharp @Mistwraithuk @Michael S 

 

For whatever reason it seems as though your phone is hanging on to the wrong number since you’ve recently had it changed.

Could you try turning off the phone for me.  Then removing your SIM.

Then turn the phone back on (with no SIM in) and leave it for about 3-4 mins.

Then, turn off the phone again and re-insert the SIM.

Hopefully after turning back on your phone will then refresh to pull the correct number that you are actually using on that SIM.

 

If things are still problematic after trying that then please let us know here or contact our Live Chat Team

https://www.idmobile.co.uk/live-chat
 

Live chat don't work

 

John Ginger Bateman
Rank

I’m guessing that this is a porting issue but......

I just took out a new contract and got a PAC code from my old network to keep my old number.

I got a text from ID saying my number was transferred and it shows up on my dashboard when I log into ID online or with the app.

When I make calls it’s all rosey, my name and transferred number show on the recipients phone, and I can call my phone with the transferred number. Texting on the other hand.....they are sent and received from the original number that the SIM card had, and that number also shows up in settings associated with text messages and my various ‘i’ accounts, and also on the details of my phone under the devices associated with my iCloud account.

As it’s attempting to use two numbers on one phone I can only assume that the porting of the number hasn’t worked properly unless anyone knows better!

Thanks,

Dan

So what about Google pixel phones as mine has done same on there. How do I sort it

Mohammed
Rank
Userlevel 7
Badge +10

’m on an iPhone 12 and have tried all of the above. When I edit my phone number in settings and press save it simply resets back to the incorrect number. I’ve changed the number to my correct one on my Apple ID but still can’t get it to save on phone settings. Have turned it off and on again with the sim in/out multiple times. Is there anything else that works? 

Okay @Rhiannon Stephens,

In this forum, posting in an answered question often means your question is overlooked. 

Anyway, a couple of things to try, firstly:

  1. Turn ON flight mode.
  2. Turn OFF your phone and remove the SIM card.
  3. Wait at least 15 minutes.
  4. Replace the SIM card and turn ON your phone.
  5. Turn OFF flight mode.

If the above fails, try a network reset. Your iPhone’s user guide will explain how to perform a network reset. But here’s a summary of steps involved for iOS 15.5:

Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

Good luck.

 

I was going crazy over why my phone number wasn’t working but THIS, this fixed it - nothing else would get it to work but this advice. 

I ended up leaving it for about an hour so I’m not sure if that helped any more than waiting 15 minutes but thank the lord. The only thing I would say is please for the love of God promote this more on the app! The only reason I even found this sub chat was because I’m relatively young “techy” but anyone who isn’t has no hope of finding this advice!

Thanks for your feedback @Warwick Davies 

@Nikhil P  Might be worth pinning a topic about updating the iMessage for iOS phones and Turning Chat Features OFF then back ON for Android post port.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Warwick Davies
Rank
Userlevel 1

’m on an iPhone 12 and have tried all of the above. When I edit my phone number in settings and press save it simply resets back to the incorrect number. I’ve changed the number to my correct one on my Apple ID but still can’t get it to save on phone settings. Have turned it off and on again with the sim in/out multiple times. Is there anything else that works? 

Okay @Rhiannon Stephens,

In this forum, posting in an answered question often means your question is overlooked. 

Anyway, a couple of things to try, firstly:

  1. Turn ON flight mode.
  2. Turn OFF your phone and remove the SIM card.
  3. Wait at least 15 minutes.
  4. Replace the SIM card and turn ON your phone.
  5. Turn OFF flight mode.

If the above fails, try a network reset. Your iPhone’s user guide will explain how to perform a network reset. But here’s a summary of steps involved for iOS 15.5:

Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

Good luck.

 

I was going crazy over why my phone number wasn’t working but THIS, this fixed it - nothing else would get it to work but this advice. 

I ended up leaving it for about an hour so I’m not sure if that helped any more than waiting 15 minutes but thank the lord. The only thing I would say is please for the love of God promote this more on the app! The only reason I even found this sub chat was because I’m relatively young “techy” but anyone who isn’t has no hope of finding this advice!

Tom
Rank
Userlevel 7
Badge +4

Hi @Rhiannon Stephens 

 

Have you been able to try the above steps from @andewhite? I’d recommend giving those a go!

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
andewhite
Rank
Userlevel 8
Badge +9

’m on an iPhone 12 and have tried all of the above. When I edit my phone number in settings and press save it simply resets back to the incorrect number. I’ve changed the number to my correct one on my Apple ID but still can’t get it to save on phone settings. Have turned it off and on again with the sim in/out multiple times. Is there anything else that works? 

Okay @Rhiannon Stephens,

In this forum, posting in an answered question often means your question is overlooked. 

Anyway, a couple of things to try, firstly:

  1. Turn ON flight mode.
  2. Turn OFF your phone and remove the SIM card.
  3. Wait at least 15 minutes.
  4. Replace the SIM card and turn ON your phone.
  5. Turn OFF flight mode.

If the above fails, try a network reset. Your iPhone’s user guide will explain how to perform a network reset. But here’s a summary of steps involved for iOS 15.5:

Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

Good luck.

 

Rhiannon Stephens
Rank

’m on an iPhone 12 and have tried all of the above. When I edit my phone number in settings and press save it simply resets back to the incorrect number. I’ve changed the number to my correct one on my Apple ID but still can’t get it to save on phone settings. Have turned it off and on again with the sim in/out multiple times. Is there anything else that works? 

Rory
Rank
Userlevel 5
Badge +6

Hi @Lee J7, could you please try this for me?

- Open Messages.

- Tap More options > Settings > Chat features.

- Toggle Enable chat features OFF, turn the handset off, wait 15 minutes and toggle them ON again

 

If that doesn’t work, I’d recommend contacting the Facebook, Twitter or Live Chat teams so they can raise a ticket for you.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
L
Rank

I recently ported my phone number over from a previous company, All went over they said. When calling someone it shows my older number, but when texting it shows my ID number (which i was replacing), however i gather some texts come up as my ported number and some as my ID number, so its very confusing, just want my ported number in use, atm my sister has put the 2numbers in as a temp measure, so she knows it me.. Any help please.

PS i have a samsung galaxy s21 5g and on android

 

 

APOLOGIES FOR CAPS

I SWITCHED MY STANDARD TEXT MESSAGE TO THE SAMSUNG MESSAGE SERVICE, SENT  A MESSAGE WHICH WORKED AS PORTED NUMBER, THEN SWITCHED BACK TO THE STANDARD TEXT SERVICE, SENT ANOTHER AND THAT WORKED WITH MY PORTED NUMBER,.. SO ALL GOOD

Darrin Dugard
Rank

On Android search CHAT  .turn of WiFi messaging .

JOB DONE 

 

Linda85
Rank
Userlevel 1

I had this problem EE solved this for me today go to message settings and find chat settings and make sure select default messaging type and make sure its on text /multimedia and that should solve it.🤞

Linda85
Rank
Userlevel 1

Hi I have the same problem with my S20 it makes calls and texts using the old ported number but with i send a message using messenger it uses the origional number from the ID sim . please help

I had this problem EE solved this for me today go to message settings and find chat settings and make sure select default messaging type and make sure its on text /multimedia and that should solve it.🤞

terrywebbs
Rank
Badge +10

@Michael S

Do you have samsung profiles enabled?

Have you registered with Samsung and setup a profile at any point with this Mobile?

If the answer is YES to either you might need to deregister your number from this mobile and or register a new profile and the new number to this mobile

https://www.samsung.com/uk/support/unregister-profile-sharing/

 

Alternately if you have setup an account you can always:
1.Remove the samsung account from the device (do not delete it)

2.Create a new account online with a you might have to use a different email address if you already have an account

3.Sign into this new account on the device

4.Register for profile sharing on the new account with your new number

5.Register for profile sharing again

Michael S
Rank

Chat messages still coming up with the origioanl sim number 

 

Kevin
Rank
Userlevel 4
Badge +10

Extremely sorry for not having caught this one sooner.

@Jodiesharp @Mistwraithuk @Michael S 

 

For whatever reason it seems as though your phone is hanging on to the wrong number since you’ve recently had it changed.

Could you try turning off the phone for me.  Then removing your SIM.

Then turn the phone back on (with no SIM in) and leave it for about 3-4 mins.

Then, turn off the phone again and re-insert the SIM.

Hopefully after turning back on your phone will then refresh to pull the correct number that you are actually using on that SIM.

 

If things are still problematic after trying that then please let us know here or contact our Live Chat Team

https://www.idmobile.co.uk/live-chat
 

Michael S
Rank

Hi I have the same problem with my S20 it makes calls and texts using the old ported number but with i send a message using messenger it uses the origional number from the ID sim . please help

J
Rank
Userlevel 1

To be honest after over an hour with a carphone warehouse support person on the phone assisting me with IDs crappy customer service (read as non existent customer service) they were basically talking on computer for me as I couldn't get past the community or ibots to have a dialogue with a human being, I was still within the 14 days so I cancelled the contract 

 

ID tried to tell me it needed referring to technical team and could take as long as 48 hrs!!!!! It's the best thing I've ever done!!!

 

iD your customer service and after sales support sucks 

M
Rank

Hi all, I have the same issue but with a Huawei P30 Pro on android. All calls identify correctly but normal text messages give the SIMs old number. 

How to change it please? 

J
Rank
Userlevel 1

I’ve undertaken all of these instructions and still can not receive calls or texts 

 

I can make outgoing calls but that’s all

Kevin
Rank
Userlevel 4
Badge +10

Hi @Patsawyer 

Are you using an iPhone?  If not, what phone are you using?

 

If you are using an iPhone, have you tried all of the following:

Could you go to Settings > [Your Profile] > Name, Numbers, Emails
and then ensure within there that the correct number is showing?

You may possibly need to log out of iCloud or Apple ID in order to make the change.


Another method that has worked in the past for others is as follows...
Turn off the iPhone > Take out your SIM
Turn the iPhone back on (no SIM) > Leave on for a minute or so.
Pop the iD Mobile SIM back in the iPhone > Turn back on.


====

Please can you try to follow these steps to see if it helps with your non-iPhone SMS messages?

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

 

P
Rank

It’s still not fixed mine. 🤷🏼‍♀️ Mine still only shows my original number and email. What are the other options?

Mohammed
Rank
Userlevel 7
Badge +10
Hey @shoozpup,

Glad that @Hikari was able to get you to the right place.
Within a few lines I was just going to suggest iMessage could be the likely culprit.

Sadly out of our control as it's the device not updating the number but very pleased to hear it's all fine now!

Mohammed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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