Really bad signal and very poor reception from my phone, signal only shows 1 bar. Reset phone and still the same? Any help please
Userlevel 8
+9
Is the issue in one location, or everywhere you’ve been trying to use your iD SIM
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It's where ever I go .
Userlevel 8
+9
Do you get the same behaviour when using the iD SIM card in a different handset?
If yes, you could have a damaged / faulty SIM card
Is your handset approved for use on the iD network?
Userlevel 7
+4
Hi
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What device are you using the iD Mobile SIM card with these issues?
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Have you tried a different device?
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Please could you let us know the postcode(s) where you’ve had these issues?
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Tom
Dh4. Ts1 dh1 . Its mainly Internet connection I lose. I'm currently sat at dl1 postcode and no Internet connectionÂ
It's a Samsung s23. New device as of 3 weeks ago
Well after nearly an hour on the chat I've been told it's a sim issue, it's only 3 weeks old. Let's see when new one arrives?!?!?
Userlevel 7
+4
Hi
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Have you tried a different device?
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Please could you provide the full postcode(s) so we can take a look.
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Hopefully a new SIM card is the fix here.
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Tom
I don't have another device and it's dh46aeÂ
Userlevel 7
+7
Hi
We can’t see any issues in the area or any work being carried out in your area.
If you are able to test the SIM or alternatively you can collect a replacement SIM from your local Curry’s store to test.
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Kash
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