Question

refund process

  • 4 October 2022
  • 2 replies
  • 25 views
Joe Barney
Rank

Hello, I am due a refund as I have paid for 2 full months of service but haven't received 2 full months due to cancelling my contract. I have made the mistake of cancelling my direct debit, so how do I get my refund?

 

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @Joe Barney, try speaking to iD customer service through their social media pages, which is what I did in this situation.

Get in-touch using facebook (using Messenger), or Twitter (by Direct Message - DM). 

The social media team sorted things out usings a BACS refund in my case - good luck @Joe Barney.

Tom
Rank
Userlevel 7
Badge +4

Hi @Joe Barney 

 

How was it the contract was cancelled? Were you out of contract at the time of cancellation?

 

Please give us a little more detail so we can assist here.

 

It may also be worth checking out our community article here on How to cancel your iD Mobile contract.

 

Tom

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