Suddenly my texts are classes as multimedia even though they are simple texts and I am being charged 30p per message. I haven't changed anything but now darent send a simple text! Help
Suddenly I am being charged for multimedia messages when sending a simple text. I haven't changed anything but am being charged for texts
Have you changed your phone recently?
There’s more about using MMS on iD Mobile in the following online articles:
- What are the different charges I might see on my bill?
- https://www.idmobile.co.uk/help-and-advice/mms-charges (MMS charges explained)
Anyway, good luck.
Thanks for your reply. Not changed my phone recently. Was with 3 for years and never seen this problem before. Thanks for the link. I had read this. I have been charged for simple sms texts. No media content and short messages. With the information I have it all points to idmobile
Okay
I’d say that someone at iD needs to look at your iD account.
For immediate assistance I’d suggest the online chat service at https:/idmobile.co.uk/live-chat.
The customer service agents work until 8pm on weekdays.
If you can’t use online chat, just send a private request to iD Mobile’s social media team by using facebook (using Messenger) or Twitter (by Direct Message) - they should also be able to assist with your enquiry.
Anyway, good luck.
Unfortunately the bot was useless and just multiplied my frustration. I can't find the exact groups you quote bur have sent a general twitter message. Thinking maybe I have to leave as last resort. My time valuable
Unfortunately the bot was useless and just multiplied my frustration. I can't find the exact groups you quote bur have sent a general twitter message. Thinking maybe I have to leave as last resort. My time valuable
Okay
I mainly use Twitter to get help & support from iD Mobile.
Hey
Alternatively, you could be exceeding the character limit for an SMS, which would convert the message to an MMS. I believe the limit is 160 characters.
Finally, some handsets will convert messages to MMS if you’re sending to a large group, perhaps 10 or more.
Do any of these apply to you?
Thank you,
Rory
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