I have noticed that 0333 numbers work fine if wifi calling is switched off or not available but fail with a message ‘your service does not allow this call’ type of message when using wifi calling.
Userlevel 8
+9
Perhaps it’s a network problem,
Your 0333 calls would probably be routed differently, depending on whether you were using the mobile network, or a Wi-Fi network with the iD WiFi Calling service.
Userlevel 7
+7
Hi
Welcome to the Community!
Are you having any issues with any other numbers?
If it’s a specific number it may be that WiFi calling isn’t allowed with that number.
Kash
No only 0333 numbers and of cause its a voip service failure but the contract is to supply calls on a account regardless of media.
Userlevel 7
+7
Can you please try the SIM in a different handset and check if you can call the number?
Kash
I’ll have to find someone who has a spare handset. May take sometime.
Userlevel 7
+7
Please let us know how you get on.
If you require further assistance we can assist further.
Kash
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