Switching to a new provider Porting issue | iD Mobile Community
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Switching to a new provider Porting issue

  • July 1, 2024
  • 1 reply
  • 58 views

Matrix24
Community Member

I’m trying to port my no to a new provider but was getting the message that the PAC code had expire or was invalid (it was still in date).  I had not cancelled my plan.  Tried the live chat but keep getting kicked out.  By this point my PAC code has expired! When I try and request a new one I get an error message.  Please help - I am losing the will to live!

Best answer by Tom

Hi @Matrix24 

 

If your PAC code is close to expiring, we may not accept it, please try to request a fresh PAC code from your previous provider and then use it on the iD Mobile port form.

 

https://switching.idmobile.co.uk/

 

Tom

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1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • July 15, 2024

Hi @Matrix24 

 

If your PAC code is close to expiring, we may not accept it, please try to request a fresh PAC code from your previous provider and then use it on the iD Mobile port form.

 

https://switching.idmobile.co.uk/

 

Tom