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Userlevel 8
Page 10 / 10
Userlevel 8
+9
Hello I had a sim only deal of £18 with ID mobile and my own phone (having purchased it over two years with ID mobile) Unlimited data, calls texts. I was out of contract so could cancel anytime.
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……
………
Is there any way I can do this - keep my old number, close my old account with ID mobile and keep only the new one??
The only way I could see this perhaps working is if I get the PAC code - go to another sim only provider like Vodaphone or 02 - with no contract, cancel anytime, cheap sim. Move my number to them. Then leave them as soon as possible, get a PAC code and then transfer my number (from 02 or whoever) to my new ID mobile account.
I think this could work - but its a huge fuss to go through.
The other option is just to cancel my old account with ID mobile and have a new number - but this is problematic for work reasons and stationary printing etc.
Anyone any ideas - or better still, ID Mobile, can you help.
Many thanks
Unfortunately
- Get your PAC for the number you want to keep.
- Get a PAYG SIM from another provider (like EE, O2, Three, Vodafone, ASDA mobile, SMARTY etcetera) and switch to them, using the PAC for the number you want to keep.
- Once the switch is done and everything works, get a PAC for the number you want to keep, to use with your new ID mobile connection.
🍀
Userlevel 7
+4
Hi
It may be best to do what we’d call a triangle port.
Move the number you’d like to keep via PAC code from the current iD Mobile plan to another network’s Pay As You Go SIM card, once it’s moved there use a PAC code to move it from there to the new iD Mobile contact plan.
Tom
Hi, I purchased a 2-year SIM plan from iD Mobile three months ago, but the SIM was delayed more than two weeks, leading me to cancel the contract. I never used the contact even for a day. I also removed the direct debit from my bank app. Now, there's a £2 iD Mobile payment due showing in my credit history, affecting my credit score. Can you suggest a solution for this?
Userlevel 7
+7
Hi
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
My old number hasn’t switched over any help?
Userlevel 3
Hey there
Additionally, if you haven’t requested the port yet, you can do so below:
https://switching.idmobile.co.uk
We have also had a small outage over the last two days which meant that a couple customers port’s were delayed, so that may well be affecting yours at the moment, although I believe that has also been resolved very recently.
Please may I ask when you believe your port-in to have been due for?
Kind regards,
Tyler
This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so that your fellow members can find and answer it.
To help others help you, try and include as much info as possible in your question, including your handset type (if applicable).
If you can't find your post after it’s been moved, you’ll be able to see it by clicking the ‘Topics’ category in your profile menu (to get there, click your username in the upper right-hand corner).
Got a question? Then go ahead and post it below!
I refereed a friend months ago even spoke to customer service in chat and still not heard from you. Not sure why.
I have just transferred from EE and need to put a PAC code in but it keeps sending me round in circles and then does not let me do anything - please help
Userlevel 7
+4
Hi
Sorry to hear this, please could you let us know the date you received the email “Congratulations NAME, your reward is coming!”?
Tom
Userlevel 7
+4
Hi
Could you let us know a little more about this issue?
What circles is it sending you in?
Are you using the iD Mobile port form?
What error do you get?
Does your transaction number begin with a 4?
Tom
Hi
Sorry to hear this, please could you let us know the date you received the email “Congratulations NAME, your reward is coming!”?
Tom
I never received anything after sending referral , my partner is the person who took a new contract from the link , I set it all up for him as he doesn’t know how to do it , I can even give you his number but not on a public forum, I spoke on chat and they said someone would contact me but I have heard nothing.
I have placed an order for an eSIM but have not yet received my email with the QR code how long does this normally take? Thanks.
Userlevel 1
NOT RESOLVED THIS HAS GON ON FAR TOO LONG NOW
There is no point in having a website or indeed an app if they don't show Realtime information?
So for days ago I got your message and gave you the information you required and within minutes the App and Website updated to the correct allowances on texts and minutes. That was then this is now!
I have sent some texts but the allowance has not changed it say its at 5000 which is my maximum.
Obviously it was a manual fix? Can you sort this please as not knowing is bad and having to send you all the messages is tiresome
For an IT company this is not only unprofessional but highly embarrassing
Please fix this nonsense at the earliest or at least tell me when you expect it to be resolved properly.
Keith
Userlevel 7
+4
Hi
You would have received multiple emails after having referred someone and them signing up correctly, are you sure they’ve purchased via your link and gone through the process in the emails properly?
Tom
Userlevel 7
+4
Hi
These emails typically take up to 24 hours, have you still not received an email?
Tom
Userlevel 7
+4
Hi
I can see we’ve been in PMs with you about this where you reported this was fixed.
Tom
Hi
You would have received multiple emails after having referred someone and them signing up correctly, are you sure they’ve purchased via your link and gone through the process in the emails properly?
Tom
I sent the link from mp phone , then on my partner phone I clicked on the link and I set it all up for my partner as he doesn’t know how to do it. I had nothing no emails etc. I spoke to customer services on chat they said they would look into it that was a while ago , not heard from anyone.
Hi
You would have received multiple emails after having referred someone and them signing up correctly, are you sure they’ve purchased via your link and gone through the process in the emails properly?
Tom
I sent the link from mp phone , then on my partner phone I clicked on the link and I set it all up for my partner as he doesn’t know how to do it. I had nothing no emails etc. I spoke to customer services on chat they said they would look into it that was a while ago , not heard from anyone.
I even gave my phone number the date and my partner phone number .
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