Hey I have ordered a New Samsung Galaxy S22 and I have paid £10 upfront as it is an upgrade! And I have got no phone :( But I did receive this email:
We need to speak to you about your order reference: 12*****48.
Some details on your order need to be updated so can you please call our support team on 0207 1391 397. The details that need checking could be:
- Card/Bank Details – The card and bank details you give should be registered under your own name. Also, your billing address needs to be the same as your delivery address.
- Invalid Delivery Address – We can only deliver to your billing address for security reasons. There are also some addresses that we can’t deliver to, such as halls of residence or overseas addresses.
- Too many plans ordered – We currently only allow each customer to have a maximum of two iD plans at any one time.
- Existing Mobile Number Required – We need this as part of our credit checks, so please make doubly sure you enter your valid mobile number.
Our lines are open Monday-Friday 9am until 7pm and Saturday 9am until 5.30pm. Bank holiday opening hours are 9am - 5.30pm. We look forward to your call.
Regards
The iD Team
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