Everytime today that I've tried to make a phone call there is a message prior saying I will be charged 30 pence/min for it. I have unlimited calls and texts on my plan
Solved
why am i being charged 30 pence a minute for phone calls
Best answer by Nikhil P
Hi All,
We’re currently experiencing a technical issue which is resulting in some customers incorrectly being advised that they will be charged 30p when calling standard UK numbers.
Our technical team are currently looking in to this as a top priority and working hard to fix it. Please rest assured that your full service will be restored shortly.
We’ll have a post up shortly where you can track the status of the the issue.
We apologise for any inconvenience this may cause.
Nikhil
This topic has been closed for replies.
I have the same thing. I'm well within the limits of my unlimited calls plan (it refreshed on 05/07) and yet I've just tried to call my work landline number and got the message that I'll be charged 30p per minute if I stay on the line! Ridiculous!
Why am I being charged 30p per minute when I have unlimited mins
I am also receiving this same message when I try to make a call to both mobile and landlines
Me too!
Mine seems to have resolved itself now
Yep, me too, it's happening 90% of the time, can't even get hold of I'd mobile to sort it out
Hi All,
We’re currently experiencing a technical issue which is resulting in some customers incorrectly being advised that they will be charged 30p when calling standard UK numbers.
Our technical team are currently looking in to this as a top priority and working hard to fix it. Please rest assured that your full service will be restored shortly.
We’ll have a post up shortly where you can track the status of the the issue.
We apologise for any inconvenience this may cause.
Nikhil
Mines doing it now
how can I stop this
Everytime today that I've tried to make a phone call there is a message prior saying I will be charged 30 pence/min for it. I have unlimited calls and texts on my plan
Mine has just started doing this. I need to make phone calls and I can't.
Thursday 21st July 22 and my phone is now requesting a 30p charge to all calls and I’m on unlimited. Why is the no way of calling ID foe support and advice!!
21/7/22: Same here. Thought it was a billing issue. Even people calling me are getting the message and they are on another network!! Please sort this ASAP!
Same here today 21/07/22 please hurry and sort it...need to make calls 😡
Can we have a response from ID as I am still experiencing issues and cannot make calls. I am getting an error message when I click on a contact that says “last line no longer available - do you want to call using your remaining line.
I need this fixing ID please respond.
When I had this problem it was apparently a technical fault and was solved within 24 hours. Can't say exactly how long it actually took to fix as I don't make many calls, and didn't make a call until 24hrs after I'd discovered the issue at the time
+26
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