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why is the app not showing minutes text and data allowance

  • 27 May 2024
  • 7 replies
  • 97 views

The app worked when I first joined iD then when the app was updated it won’t show my allowances. 

I can log in to see my bills

7 replies

Lauren
Rank
Userlevel 4
Badge +4

Hi @AliG246, I’m sorry to hear that. We’re aware of an issue in which some customers aren’t able to view their allowances/usage in the app. We’re looking into this internally. 

Are you able to try logging into your account online to see if this works?

Login (idmobile.co.uk)

-Lauren

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A
Rank
Userlevel 1

Thanks for your reply Lauren all sorted now thanks

Kash
Rank
Userlevel 8
Badge +7

Hi @AliG246,

Glad to hear that this is resolved.

If you require further assistance, please let us know.

 

Kash

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R
Rank

I tried the solution above but didn’t work

Kash
Rank
Userlevel 8
Badge +7

Hi @Richard Ampong,

Some users are still having issues and it is being worked on.

If you are still having problems, please contact our Live Chat Team.

 

Kash

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R
Rank

I can now see my data , text and call allowance. But my plan has been changed from 30GB data to 10GB Data?

Tyler
Rank
Userlevel 5
Badge +6

Hey there @Richard Ampong, we’re glad to hear. If you’re seeing the incorrect plan on the app/website, please contact our live-chat to check this out:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

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