why is the app not showing minutes text and data allowance

Hi @AliG246, I’m sorry to hear that. We’re aware of an issue in which some customers aren’t able to view their allowances/usage in the app. We’re looking into this internally. 

Are you able to try logging into your account online to see if this works?

Login (idmobile.co.uk)

-Lauren

Thanks for your reply Lauren all sorted now thanks

Hi @AliG246,

Glad to hear that this is resolved.

If you require further assistance, please let us know.

Kash

I tried the solution above but didn’t work

Hi @Richard Ampong,

Some users are still having issues and it is being worked on.

If you are still having problems, please contact our Live Chat Team.

Kash

I can now see my data , text and call allowance. But my plan has been changed from 30GB data to 10GB Data?

Hey there @Richard Ampong, we’re glad to hear. If you’re seeing the incorrect plan on the app/website, please contact our live-chat to check this out:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler