The app worked when I first joined iD then when the app was updated it won’t show my allowances.
I can log in to see my bills
Solved
why is the app not showing minutes text and data allowance
Best answer by Tyler
Hey there
https://www.idmobile.co.uk/live-chat
Thanks,
Tyler
This topic has been closed for replies.
+19Hi @AliG246, I’m sorry to hear that. We’re aware of an issue in which some customers aren’t able to view their allowances/usage in the app. We’re looking into this internally.
Are you able to try logging into your account online to see if this works?
-Lauren
+24Hi
Glad to hear that this is resolved.
If you require further assistance, please let us know.
Kash
+24Hi
Some users are still having issues and it is being worked on.
If you are still having problems, please contact our Live Chat Team.
Kash
I can now see my data , text and call allowance. But my plan has been changed from 30GB data to 10GB Data?
+24Hey there
https://www.idmobile.co.uk/live-chat
Thanks,
Tyler
Not the answer you were looking for?
Create a new topic and ask a question to the iD Community.
Create a topic
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.