paid my bill but service still not restored | iD Mobile Community
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paid my bill but service still not restored

  • November 1, 2024
  • 1 reply
  • 33 views

Sarah Emma Walker
Community Member

And  i desperatly need my phone so please reinstate asap

Best answer by Natalie W

Hello @Sarah Emma Walker 

 

Thank you for posting to the Community. 

 

We are sorry to hear your service is currently restricted. 

Once a payment is made, it can take up to 24 hours for the service to be restored as the payment process time can vary. 

 

When was the payment made and have you restarted your handset since then?

 

Thanks, 

 

Nat 

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1 reply

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  • iD Mobile Employee
  • Answer
  • November 1, 2024

Hello @Sarah Emma Walker 

 

Thank you for posting to the Community. 

 

We are sorry to hear your service is currently restricted. 

Once a payment is made, it can take up to 24 hours for the service to be restored as the payment process time can vary. 

 

When was the payment made and have you restarted your handset since then?

 

Thanks, 

 

Nat