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Question

My Alcatel 1S does not have WiFi Calling

  • November 8, 2020
  • 3 replies
  • 2206 views

I have just bought Alcatel 1 S. It is on the list of compatible phones but no wifi calling on the menu. The phone model is 5028Y_EEA and the system 10-03.

Any advice

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3 replies

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • November 11, 2020

Hello @inkpost,

Was the device purchased from us/Carphone Warehouse?

The issue may be to do with firmware on the device that’s causing the incompatibility here.

 

Mohammed


  • Author
  • Community Member
  • November 11, 2020

OK, many thanks, problem is you have none for sale, or didn’t at the time.

The solution is rather more prosaic, and may be of wider interest.  Although the phone was an Acatel 1 S, it was a later version with 6.1” screen rather than 5.5” screen. I can’t quite remember the type number but it was 504 rather than 502. So  a clearly visible difference should someone have the same issue. It would help if idmobile list of compatible devices was more explicit about this - ie Alcatel 1 s 504

David


Will R
iD Mobile Employee
  • iD Mobile Employee
  • November 13, 2020

Hi @inkpost,

 

Thank you very much for your feedback. If you need anything else, please let us know.

 

Will