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New SIM, no service or very bad signal


I got a new phone so gave my old Iphone 5 to my kid and purchase PAYG Sim card.

It took a while to get this set up and activated.

We live in a major town with excellent phone signal everywhere but iD Mobile signal is barely one bar but mostly “No Service” (but parents contract phones with O2 and Vodafone have full service, 4 bars). WiFi Calling is enabled but even that doesn’t stay on and goes to “no service” as we move through the house (wifi still on and good strength).

I tried everything suggested here, but made no difference

https://community.idmobile.co.uk/coverage-24/i-have-no-service-30022

I spoke to customer service and they say it should be working and it must be something wrong with the phone. I used this phone myself up to a few days ago for years and it was nothing wrong with it.

Any other ideas?

Has anyone had similar issue and found a solution?

Thank you

Best answer by Mohammed H

Hello @laskes,

 

Just checking the coverage on our internal checker, we can see that there was some unplanned outage picked up on the 14/01/20 at one of the 4G masts. Have you tried switching to 3G only?

 

Mohammed

 

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15 replies

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • January 11, 2020

Hello @laskes,

 

Sorry to hear you are having issues with coverage.

 

Please can you confirm your full postcode so we can take a look at this further for you?

 

Mohammed

 


  • Author
  • Community Member
  • 0 replies
  • January 11, 2020

TN23 4QW

Still bad today, kids have no signal whilst we (grown ups) have 4 bars on O2 and Vodafone.

Occasionally signal appears for a few seconds and then goes back to “no service”

they are connected to WIFI, “wifi calling” enabled but not working either


Phil H
iD Mobile Employee
  • iD Mobile Employee
  • 411 replies
  • January 13, 2020

Thanks @laskes , so is this the first time the phone has been used on iD Mobile? It could be that the phone is not fully compatible with the 4G networks supported by iD Mobile as 4G was only introduced on the iPhone 5.

If only 3G signal is available, this will limit the coverage being received and we do not support 2G network connections

-Phil 

 

 


  • Author
  • Community Member
  • 0 replies
  • January 13, 2020

The phone is iphone 5s. We have 4G and good signal (4 bars) if either an O2 or Vodafone SIM cards are inserted. We get no signal with ID mobile SIM card, occasionally one bar pops up but it disappears even if we walk to the other side of the  same room. ID wifi calling also doesn’t stay up either.  The phone was used by us before giving to the child and never experienced any signal issues until we got ID mobile sims for the child. 


Phil H
iD Mobile Employee
  • iD Mobile Employee
  • 411 replies
  • January 14, 2020

Thank you @laskes,

If you get this level of signal everywhere then it may indicate some incompatibility but if you get good service anywhere it could be down to local coverage.

 

You can check here for a guide.

https://www.idmobile.co.uk/help-and-advice/coverage

-Phil 


  • Author
  • Community Member
  • 0 replies
  • January 17, 2020

Coverage is excellent, but the kids phones still have no signal.

Will have to part company on this issue, I am afraid

 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • January 20, 2020

Hello @laskes,

 

Just checking the coverage on our internal checker, we can see that there was some unplanned outage picked up on the 14/01/20 at one of the 4G masts. Have you tried switching to 3G only?

 

Mohammed

 


  • Community Member
  • 0 replies
  • September 6, 2020

Same issue here. Left ID mobile afrer 1 month, switched to skymobile. There are obvious compatibility issues with older phones and three mobiles network. I was happily streaming Netflix with 4G at work with lebara (Vodafone) but switched to ID for a great offer. Unfortunately it was not so great as I couldn't get enough signal to make a phonecall or even browse the Internet with ID. Switched again to skymobile (O2) and hey presto, full 4G signal at work, plenty of signal for calling. My ID sim worked fine in newer phones where there was no signal with mine. Wasted my time and money, and won't make the same mistake again. Stinks of forcing new handset sales 😡


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • September 7, 2020

Hello @Slimfastjohn,

 

Sorry to hear that the coverage wasn’t great for you. We use the Three UK network for coverage, so this can vary per customer as the area/masts offer different levels of coverage. 

If you need any support, please feel free to let us know.

 

Mohammed


  • Active Contributor
  • 10 replies
  • October 8, 2020

It's ashame but unless coverge problems are fixed quickly customers will gradually switch to a provider who can give better coverage.


Will R
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • October 8, 2020

Hi @malcs,

 

All networks do our best to provide the very best coverage across the country, but sometimes it can prove difficult in certain areas. 

 

We appreciate your feedback.

 

Will


  • Community Member
  • 0 replies
  • October 14, 2020

Have just had new Sim , When I go out and about I lose all Wifi . This never happened with the old Sim, When at home signal and wifi excellent.


Will R
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • October 16, 2020

Hi @mcnamee57,

 

The WiFi will be going out of range I imagine, so won’t be available when not near your router. Is the non-WiFi signal fine when you’re out and about?

 

Will


  • Community Member
  • 0 replies
  • October 16, 2020

It seems to have regained full service I did remove SIM and replace Also putting it in aeroplane mode and switching off Took a while though Thanks for taking your time though


Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • October 19, 2020

Keep us posted on how things get on @mcnamee57 we’ll assist further a best we can if needed.

Take care.