Around a month ago I was having internet connection problems with my SIM which is a 30 day SIM only unlimited data, texts & phone. You sent me a new SIM & all was fine until yesterday & I am having the same problem which really is not good enough. I am tethering my TV & everything is buffering or pausing. I was on chat yesterday & here was the advice give:
our chat transcript4 Aug at 20:04PrintRaw messageID Mobile Service Chat <firstname.lastname@example.org>To: Les <email@example.com>The following is a record of your online chat.
|Chat start time||Tue, 4 Aug 2020 19:44:46 +0100 GMT|
|Chat end time||Tue, 4 Aug 2020 20:03:24 +0100 GMT|
|Duration (actual chatting time)||00:18:37|
|Operator||Christopher De Bliquy|
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Christopher De Bliquy: Hi Les, how may I help you?
Les: Internet running very slow today postcode DN110YU are there any problems recently had a replacement SIM for the same reason.
Les: Where on idmobile can I finf coverage check
Christopher De Bliquy: Thank you for contacting us Les, and I am so sorry you are having issues with your internet. Would you please confirm if this was consistent or did it work at times?
Les: Only began today but all day including now
Les: I am tethering my TV & every thing is buffering my mobile is slow
Christopher De Bliquy: Thank you for confirming this Les. I can confirm there was an availability alarm in your area today, however this has been resolved. Might I suggest turning off the device that has your SIM inserted, then remove and reinsert the SIM before restarting that device, and give this a few minutes? I can confirm after there is network works happening that these few steps help to get your service back to its normal state.
Les: I will give it a go
Christopher De Bliquy: Is there any other information I can help with while I have you Les?
Les: No thanks have a good evening
Christopher De Bliquy: Thanks for chatting!!
There is a short survey that will follow this chat, just to rate my service to you today. If you would kindly fill that in, stay safe and have a lovely day further!
It didn’t work still having connection problems today?
Best answer by Ryan
I’ve taken another look at the coverage in your area, and there are a number of masts present which range from offering Excellent to Good coverage outdoors and Good to Limited coverage indoors so that could be the reason why you see the varied speeds and given that Virgin uses a different parent network to ourselves, your issue seems to be data speed coverage related.
There is still a data connection there as you have explained, however, but the speeds that your desired app requires may mean that the app will have trouble being used with our data connection I’m afraid and we can’t guarantee that all apps with work on our network, especially some heavy bandwidth ones.