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2 iPhones both unable to connect to wifi - and it has only happened today

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Active Contributor

I have an iPhone 15 Pro Max and my wife has an iPhone SE.  Both are with ID mobile.  My home broadband service/wifi is through Sky.  All devices other than the phones are working perfectly with no loss of signal.  I have checked all of the settings, reset the network and now have just erased my phone and restored it.  I still only get 1 bar and when I do click onto my Wifi in the settings, it is ok for about 30 seconds and then it loses the internet connection.

As I say, all other devices in the house work with no problem.  It can’t be a phone problem as my wife’s phone is also having the same problem and both only started this morning.

I have restarted the router, manually put in the phone configuration settings but still no joy.

Anyone any suggestions please?

Many thanks

Paul

    7 replies

    WelshPaul
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    • WelshPaul
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    • 2834 replies
    • May 11, 2025

    Are you referring to cell or WiFi signal?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    Active Contributor
    • Paul Loseby
    • Author
    • Active Contributor
    • 8 replies
    • May 11, 2025

    I’ve got a full fan icon for the WiFi but only 1 bar.  That’s the same with both phones.  WiFi from the router is fine and that’s what I’m on as I write this on my iPad.  Many thanks for replying 

     

    WelshPaul
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    • WelshPaul
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    • 2834 replies
    • May 11, 2025

    If you're only getting one bar of mobile signal on your phone, it may be due to poor coverage in your area. Alternatively, if you previously had a strong signal but it's recently deteriorated, the mast you typically connect to might be out of service, meaning you're now relying on a more distant mast. You can check both coverage and any service issues by entering your postcode in the link below.

    https://www.idmobile.co.uk/help-and-advice/coverage

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    Active Contributor
    • Paul Loseby
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    • 8 replies
    • May 11, 2025

    The coverage on the ID mobile checker says it’s fine for 4G

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    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2101 replies
    • May 12, 2025

    Hi ​@Paul Loseby 

     

    Thank you for getting in touch with us here on the community. 

    We are sorry to hear of the issues you are experiencing with the service, we will do all we can to help.

     

    To confirm, are the issues with connecting to Wif or the coverage in your area?

    With the WiFi issues, have you splits your SSID’s on your Hub? If so, are you connecting to 2.4Ghz?

    This would be recommended as this provides a larger signal range within your home. 

     

    Thanks, 

     

    Natalie 

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    Active Contributor
    • Paul Loseby
    • Author
    • Active Contributor
    • 8 replies
    • May 12, 2025

    Very many thanks for that Natalie.  I have just connected to the 2.4Ghz and now all seems to be well with both phones.  Thank you so much again.

    Kindest regards

     

    Paul

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    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2101 replies
    • May 12, 2025

    That’s great to hear ​@Paul Loseby 

     

    Please do get back in touch if you require any further assistance :) 

     

    Natalie 

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      Paul Loseby

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