A while ago, I stopped being able to receive or make phone calls. Today I decided to do something about it, and after some research I learnt it's probably due to the 3g network being switched off. I also learnt that my phone, OnePlus 5, is not on the list of supported phones for 4g calling, and the guide for turning on 4g calling is not applicable to me (those options aren't available, not even under different names as far as I can tell). Is there any hope for me or will I need to switch carrier (I am not getting a new phone yet)? As a side note, the chat bot was about as helpful as a sack of potatoes in this case, and I think it might be easier to find Atlantis than a proper contact method to speak to a human. Please, I don't want to talk to a bot.

Hi @DanielDamoTo enable VoLTE (4G) on a OnePlus 5,navigate to Settings > SIM & network and toggle on the VoLTE switch under Enhanced Communications.Alternatively, you can access the same setting by dialing ##4636## and then selecting Phone Information and toggling VoLTE provisioned.If the VoLTE option is missing, your network provider may not support it on the OnePlus 5, or you may need to update your device's software.Have you looked at SMARTY?https://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatibleAs far as their ‘not supported’ 4G Oneplus devices they have only listed:-OnePlus ThreeThree TThey also, like iD Mobile, piggyback the THREE network and have comparable packages (with somepositives and negatives e.g they don’t charge for MMS mesages like iD Mobile do)so you need to do your homework as to whether it ticks all the boxes.To ensure that your phoneis ok to use with their network it is worth using their on-line chat to discuss this:-https://smarty.co.uk/contactTry typing ‘talk to a person’ in the conversation box to stop the round and round inane questions of the chatbot. Please set aside time to do this as advisors handle several chats at a time and so it may take a while to start a chat and then to get replies.Or you can email them for advice at :-team@smarty.co.ukHope this helps x

Try telling the 24/7 iD chatbot that you’d like to “talk to a person”, @DanielDamo.

4G calling on Oneplus 5 | iD Mobile Community

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