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network problem

  • November 24, 2024
  • 4 replies
  • 96 views
IImran SSunny AAli
Community Member

There is a problem in angus and tayside about 15 of us with id network have bo network the problem is your side please fix this been like this since yesterday 

Best answer by Daz_S

​@IImran SSunny AAli You’re asking the wrong business to fix it.

 

Three UK operate and maintain the network. iD Mobile are simply a MVNO using Three’s infrastructure.

 

You could put your postcode in here and keep checking it yourself:

https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/network-status-checker/idmobile.html

or not. I’m only offering advice 👍

    4 replies

    Daz_S
    Platinum 
Contributor
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    • Daz_S
    • Platinum 
Contributor
    • Answer
    • November 24, 2024

    ​@IImran SSunny AAli You’re asking the wrong business to fix it.

     

    Three UK operate and maintain the network. iD Mobile are simply a MVNO using Three’s infrastructure.

     

    You could put your postcode in here and keep checking it yourself:

    https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/network-status-checker/idmobile.html

    or not. I’m only offering advice 👍

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • November 25, 2024

    Hello ​@IImran SSunny AAli 

     

    Thank you for reaching out to us here on the community. 

     

    We are very sorry to hear you are experiencing issues with the service. Has there been any improvements since posting?

    Any known issues will be reported here. 

     

    Please do let us know if you require any further assistance. 

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Rangen Muhamed
      New Contributor

      Hi,

      I'm an iD Mobile customer and I've been having a problem for a while. A lot of people try to call me, but they get a message saying I’m “out of coverage,” even though my phone is on and I’m in an area with signal.

      This keeps happening and I miss most of my calls. I tried restarting the phone, removing and reinserting the SIM, and changing the network settings, but nothing worked.

      Can you please help me check if there’s a problem with the network in my area or with the SIM card?

       

      Thanks.

      Siân W
      iD Mobile Employee
      Forum|alt.badge.img+19
      • Siân W
      • iD Mobile Employee
      • May 8, 2025

      Hi ​@Rangen Muhamed  sorry to hear this.

      Have you checked our coverage and service checker to see if there has been any issues reported in your area - Improve Mobile Coverage | Check Mobile Coverage | iD Mobile Network

      Does this happen at any particular time of day?

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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