no signal

Hi ​@vikjon 

I’m sorry to hear this, does this happen in certain locations or all locations?

Have you tried a different device with your SIM card since?

Tom

I’ve had no signal for over two weeks now 

Mine is exactly the same no signal indoors when someone rings me they can hear ringing but my phone does nothing was fine up until a couple of weeks ago 

Same bin really good up until then iam in Wigan area how do I report the issue? Not sure how to get in touch with id mobile ! Do you no Gary ?

Hello ​@Donna Morris and ​@Gary Walton 

Thank you for posting, 

I am very sorry to hear of the issues you are facing with the service. 

Can you please confirm the make/model of your handsets?

Also, if you can, please provide the postcode for where you experience the issue.

Thanks, 

Nat 

iPhone 15 wn25dw 

Hey there ​@Donna Morris, we're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

We hope to have things fixed as soon as possible and will add any updates here.

https://www.three.co.uk/support/network-and-coverage/coverage?tab=2#tabs-c2d0d12ce8-item-2988999184-tab

Thanks,

Tyler

I’ve bin paying for a monthly subscription which I cant use ! This is wrong how do I contact my service provider for refund! 

Hi ​@Donna Morris 

Thank you for your reply. 

We are very sorry for any inconvenience the problem has caused and appreciate that any downtime with the service can be frustrating. 

In the event of an ongoing problem, we would wait for confirmation that the issue has been resolved and then review your billing for the time where you have experienced an issue. We would be happy to do that here or you can speak to our Live Chat team here.

Thanks, 

Nat