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Not receiving any texts messages

  • October 26, 2024
  • 1 reply
  • 131 views
Donald Barker
Community Member

I’ve been with ID since April this year and have only recently not been able to send or receive any texts messages (iPhone). When prompted to put in my mobile number to create an account to post this query, it said that my details don’t match any that they had. How can this be resolved?

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    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • October 28, 2024

    Hi there @Donald Barker, we’re very sorry to hear that.

     

    When you go into your phone settings, is your correct phone number showing?

     

    Is the issue only texting?

     

    Thanks,

    Tyler

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