Having big problems with connecting to internet.my area has 4g. With ok to good bars showing on my Google pixel 8. Often have unusable data connection. Also phone calls can only happen if I'm in my garden as it cuts out regularly, but I have to move about so the person can still hear me. Not happy.
Solved
poor network connection
Best answer by WelshPaul
Try the following:
- Use the link below to check both coverage in your area and to find out about any ongoing network maintenance activities or outages in your area.
https://www.idmobile.co.uk/help-and-advice/coverage - Reset mobile network settings
- Request a replacement SIM/eSIM
- Try your SIM in a different device
If all of the above fail to resolve your issues, then take advantage of iD Mobiles returns window and switch to a network that offers better coverage at your location.
https://www.idmobile.co.uk/help-and-advice/returns-cancellations
+26Try the following:
- Use the link below to check both coverage in your area and to find out about any ongoing network maintenance activities or outages in your area.
https://www.idmobile.co.uk/help-and-advice/coverage - Reset mobile network settings
- Request a replacement SIM/eSIM
- Try your SIM in a different device
If all of the above fail to resolve your issues, then take advantage of iD Mobiles returns window and switch to a network that offers better coverage at your location.
https://www.idmobile.co.uk/help-and-advice/returns-cancellations
+25Hi
Sorry to hear this, is this only in a specific area or everywhere you go?
Please could you let us know the postcode(s) where you have this issue?
Tom
Ip38bs. I travel around the UK and whales often. There are many issues with the network..often the coverage is good but it will still not deliver a simple website for me. I'm a lorry driver and often have to do my home admin in the lorry. I often can't open web browsers. It often a suprise when it works normally it's that bad. But mostly annoying at home. Phone calls drop out regularly when driving and at home it's really a struggle even in the garden I have to keep moving around to keep the signal. Id say it's a 50%chance I get a good enough signal to game or use the internet normally at home. Fibre has been bought now because I can't get a reliable connection. So that's a £30 monthly bill I didn't want. Total rubbish.
Try the following:
- Use the link below to check both coverage in your area and to find out about any ongoing network maintenance activities or outages in your area.
https://www.idmobile.co.uk/help-and-advice/coverage - Reset mobile network settings
- Request a replacement SIM/eSIM
- Try your SIM in a different device
If all of the above fail to resolve your issues, then take advantage of iD Mobiles returns window and switch to a network that offers better coverage at your location.
https://www.idmobile.co.uk/help-and-advice/returns-cancellations
Apparently I have excellent 4g coverage, yet I can't get expectable internet until after 9pm.. I tried to update my a game on Xbox and it took probably 3 hours spread over two weekends to update 36 percent before I gave up. I'm going to have ago at using my old mobile to see if it helps. But I really am not expecting it to work.
Hi
Thanks for getting back in touch.
Can you please confirm your handset make/model?
Natalie
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
