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service does not allow access to this number

  • 10 August 2020
  • 60 replies
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Mohammed
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While on calls .. get automated message ..  Sorry don't have access to this number … then get cut off .. sometimes cannot make calls .. because of this same automated message .. then can’t get connected. 

What’s going on, this needs to be sorted ASAP .. 

been with iD  since Feb 2020 … 

Thank you … 

Rob .. 

 

I have merged your topic with this above, could you have a look at some of the troubleshooting discussed so we can look into this further.

 

Mohammed

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Mohammed
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Hello @mandeepd, 0800 numbers are free to call so I don’t think this is linked to anything like international numbers etc.

Can you confirm what your levels of coverage are like at the time of the issue occurring? full bars/1 bar etc?

 

Hi @Buster2588,

Restarting your device also restarts operating system processes that may be causing this failure. It can also lead to the phone obtaining a fresh connection to the network again. 

Ryan

I’ve done this and the call has still been cut off!

Extremely embarrassing when you’re on a conference call for work!

If ID are unable to resolve this issue then why don’t they just state that rather than providing useless suggestions?
 

You have multiple customers with the same problem...well one less after today

 

We ask the questions for troubleshooting so we can get to the bottom of the issues.

 

How long are you on the call(s) for when they cut off?

I believe that there is a 1-2 (I can’t recall the exact) hour limit if I’m correct where the call will drop to prevent accidentally leaving your phone connected to the network.

 

Mohammed

 

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
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Seems there is another Question with more customers with the same problem. https://community.idmobile.co.uk/topic/show?tid=35669&fid=24

Does ID Mobile actually understand what the error is and where it occurs in the network? Restarting the phone is futile if the problem is the SIM or in the network. The error sounds like a security issue or service setup like being setup to not be allowed to use international numbers.

M
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I would like to add my voice to the same issue. Started since Tuesday. And yes very difficult to work from home because the failure is random.

I will just answer the standard holding questions to get them out of the way.

I have been with ID for over 5 years. NEVER had the problem before.

I have tried shutting down and restarting - no affect.

For me it only seems to happen for a 0800 number. But this might be just because it the number I use all day long for work.

It is strange because these are the scenarios

  • i can connect the call and it runs fine
  • i can connect the call and then during the call i get the message and it cuts off
  • i cannot connect the call and then a couple of retries it works
Knightlore
Rank
Userlevel 1

While on calls .. get automated message ..  Sorry don't have access to this number … then get cut off .. sometimes cannot make calls .. because of this same automated message .. then can’t get connected. 

What’s going on, this needs to be sorted ASAP .. 

been with iD  since Feb 2020 … 

Thank you … 

Rob .. 

B
Rank
Userlevel 1

Hi @Buster2588,

Restarting your device also restarts operating system processes that may be causing this failure. It can also lead to the phone obtaining a fresh connection to the network again. 

Ryan

I’ve done this and the call has still been cut off!

Extremely embarrassing when you’re on a conference call for work!

If ID are unable to resolve this issue then why don’t they just state that rather than providing useless suggestions?
 

You have multiple customers with the same problem...well one less after today

L
Rank
Userlevel 2

Hi @Buster2588,

Restarting your device also restarts operating system processes that may be causing this failure. It can also lead to the phone obtaining a fresh connection to the network again. 

Ryan

Hi Ryan 

This happens to me regularly too (as we have previously discussed) and I can categorically and emphatically assure you, that powering down makes not one jot of difference.

 

Lisa

Ryan
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Userlevel 6
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Hi @Buster2588,

Restarting your device also restarts operating system processes that may be causing this failure. It can also lead to the phone obtaining a fresh connection to the network again. 

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
B
Rank
Userlevel 1

Hi

Ive been with ID since February. It’s happened again today whilst in the middle of an important work call. Is this issue able to be resolved or do I need to move to another network? Why should I need to power down my device? I’ve never had to do this with any other provider I’ve had?

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Buster2588,

Sorry to hear that.

 

Have you just joined the network or have you been with us for some time and only recently faced this issue?

Please try fully powering down your handset and let us know if this makes a difference?

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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