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service does not allow access to this number

  • 10 August 2020
  • 60 replies
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60 replies

D
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Userlevel 1

Hi I joined ID only 2 weeks ago and have been experiencing this same problem on an iPhone X. WiFi calls turned off and have tried the switch phone on and off. Happened on a call to a mobile numberafter 25 mins and to a 0800 number after 8 mins. Please advise? Thanks

Will
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Userlevel 6
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Hi @Alant1948,

 

We’re working hard on a fix, but we’ll Private Message you now to grab some more details.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Ryan
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Userlevel 6
Badge +10

Hi @Gareth8 & @AndyLB,

We’re sorry to hear that you’re having this issue too. We have another thread about this here and my colleague Kieran has mentioned:

 

Hi everyone,

We believe we’ve found the cause of the issue and now just need to provide a fix. For some reason, some calls at random times are failing over to our backup server even though our primary server is running normally. Having backups and fail overs is usually a good thing as it means our services continue to run even if there is a problem. However, in this instance, something’s not working correctly. This issue should only be affecting a very small minority of customers which makes it a little trickier to solve. I can understand it’s frustrating for you as customers and I can assure you we’re all working to get it fixed as quickly as possible!

I’ll provide a further update when it becomes available. Thanks for your patience!

Kieran

 

@Gareth8 we will have a member of our Support Team contact you via PM too to ensure this is logged on your account.

 

Kind regards,
Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Will
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Userlevel 6
Badge +8

Hi @Alant1948,

 

Are you getting cut off immediately, or is it saying “service does not allow access to this number” first?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
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Userlevel 1

It was a few minutes intothe call - but according to the above comment I thought it had been resolved??

S
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Badge

Almost 2 days ago I added to this thread.

No response.

Still without a service if I leave the house and dont have wifi.

What kind of monkey operation is this?

I cant get to a carphone warehouse and even if I could what would be the point?

I wont be making any more monthly payments if this phone is not working soon.

S
Rank

@Will please may you add me to the list of people suffering with this problem.

A
Rank
Userlevel 1

@Will   Just replied to the PM

V
Rank

I’m getting the message now when trying to call a 800 number (it cuts connection right away). Please help!

A
Rank
Userlevel 1

Has this been resolved yet? I’ve had no notification- though in fairness I’ve not had a problem since reporting above.

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