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Question

14 Day Cool Off via Carphone Warehouse

  • May 6, 2025
  • 1 reply
  • 13 views

Hi, I got the S25 Ultra last week but couldnt stand Android, rang to see if I could exchange to Iphone but couldnt. Sent phone back as within 14 days cool off, currently with DPD. What I would like to know is will teh contract be automatically cancelled so I can get a new contract for the Iphone and would I be able to keep the number I ported across originally. Thanks in advance.

1 reply

Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 967 replies
  • May 6, 2025

Hi ​@grafinoz73  we will pop you a private message here so we can check this return for you.

We look forward to your reply.