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inquiry

  • May 24, 2025
  • 3 replies
  • 21 views
Donnabk
New Contributor

I recently joined id mobile I firstly brought a sim only plan for myself unlimited for £15 a month and then purchased another plan for my son unlimited for £17 we was away on holiday so expected the sims to be delivered by the time we got home but I've only received 1 sim (mine) I've been charged but still not the second sim I've waited but it's been a week and still hasn't arrived could you please check for me. Thank you so much 

Best answer by WelshPaul

Hi ​@Donnabk, iD Mobile usually cancels any additional orders you place with them as they want existing customers to manage their existing plan for a minimum of 60 days before accepting new orders. You could try calling the sales team on 02071391397 between 9am-6pm Monday-Friday for an update on that second plan.

    3 replies

    Donnabk
    New Contributor
    • Donnabk
    • Author
    • New Contributor
    • May 24, 2025

    I recently joined id mobile I firstly brought a sim only plan for myself unlimited for £15 a month and then purchased another plan for my son unlimited for £17 we was away on holiday so expected the sims to be delivered by the time we got home but I've only received 1 sim (mine) I've been charged but still not the second sim I've waited but it's been a week and still hasn't arrived could you please check for me. Thank you so much 

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • May 24, 2025

    Hi ​@Donnabk, iD Mobile usually cancels any additional orders you place with them as they want existing customers to manage their existing plan for a minimum of 60 days before accepting new orders. You could try calling the sales team on 02071391397 between 9am-6pm Monday-Friday for an update on that second plan.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • May 26, 2025

      Hey there ​@Donnabk, sorry to hear that. Since ordering the second SIM card and receiving the original email right away, have you received any further communication or billing for this contract at all since then?

       

      It may be that two contracts were bought in quick succession, therefore, the second order failed. As also kindly advised by ​@WelshPaul, the sales team on the number above may be able to help, and his advice is spot on.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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