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ms

  • October 2, 2024
  • 4 replies
  • 94 views

Need to cancel order

Best answer by Matthew T

@shchong72 -

Thanks.

4 replies

  • Author
  • New Contributor
  • October 2, 2024

How can I cancel my order? I have double purchased a sim card


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • October 2, 2024

@shchong72 -

Thanks.


  • New Contributor
  • May 8, 2025

I returned a duplicate phone to you but 2 payments have come out of my bank account ?


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • May 9, 2025

Hi ​@Wendy55 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom