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Need to cancel order

Best answer by Matthew T

@shchong72 -

Thanks.

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    New
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    • shchong72
    • Author
    • New
 Contributor
    • 1 reply
    • October 2, 2024

    How can I cancel my order? I have double purchased a sim card

    Matthew T
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Matthew T
    • iD Mobile Employee
    • 1861 replies
    • Answer
    • October 2, 2024

    @shchong72 -

    Thanks.

    iD Community Manager
    W
    New
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    • Wendy55
    • New
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    • 1 reply
    • May 8, 2025

    I returned a duplicate phone to you but 2 payments have come out of my bank account ?

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8225 replies
    • May 9, 2025

    Hi ​@Wendy55 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

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