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Phone Returned within 14 days

  • May 17, 2025
  • 1 reply
  • 45 views
G
Community Member

Hi, I received a returns label from Carphone Warehouse and returned my phone to them as it was within the 14 days cool off period. It was delivered to them on 15th May. Will the let ID Mobile know so the contract gets cancelled or do I need to inform ID Mobile. Thx.

Best answer by Natalie W

Hi ​@gdhagarty73 

 

Thank you for getting in touch. 

 

Once the phone is flagged as returned, we will be notified and the account will be cancelled automatically. 

Please let us know if you experience any issues and we will be happy to assist further. 

 

Thanks, 

 

Natalie 

    1 reply

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • Answer
    • May 19, 2025

    Hi ​@gdhagarty73 

     

    Thank you for getting in touch. 

     

    Once the phone is flagged as returned, we will be notified and the account will be cancelled automatically. 

    Please let us know if you experience any issues and we will be happy to assist further. 

     

    Thanks, 

     

    Natalie 

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