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sim card

  • December 4, 2024
  • 4 replies
  • 31 views
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I ordered the sim car last week and so far I haven’t received it. I haven’t even got an email saying that the card has been despatched. Moreover the  network switch was done yesterday leaving me without an active phone number. There isn’t a way to track the order. What am I supposed to do?

 

I can’t even go to the live chat as I have to enter a mobile number to send a verification code!!

how can I speak to customer service to sort it out on way or another?

    4 replies

    andewhite
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    • andewhite
    • Platinum 
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    • 12039 replies
    • December 4, 2024
    Bellgar wrote:

    What am I supposed to do?

     

    Get a replacement iD SIM for a Currys store if possible, ​@Bellgar. 

     

    Bellgar wrote:

    how can I speak to customer service to sort it out on way or another?

     

    Have you tried sending iD a PM via Facebook Messenger or X (formerly Twitter)? 

    Forum member (non-iD)
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    • Bellgar
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    • 1 reply
    • December 4, 2024

    I don’t have social media accounts

    andewhite
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    • andewhite
    • Platinum 
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    • 12039 replies
    • December 4, 2024
    Bellgar wrote:

    I don’t have social media accounts

    Alas, in that case ​@Bellgar, the support options are:

    • Use the iD online Live Chat service.
    • Spend days, even weeks, trying to resolve the issue here with iD, using the iD community PM system.

    Alternatively, get a PAC and try another service provider.

    Forum member (non-iD)
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 2941 replies
    • December 4, 2024

    Hey there ​@Bellgar, sorry to hear this.

     

    SIM cards are delivered in 3-5 working days. What date did you order please/

     

    If you’d like to contact us, you can do so via our live-chat here:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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