Voicemail Number

Can you link to a post about this - I’ve not been able to find it through the search function.

Thanks.  That is nteresting and seems to indicate that there is a new voicemail system, though does not confirm that this requires a different phone number to access it.

I would think that if they are gradually migrating people to a new system then they would do this by some sort of behind the scenes selective redirection based on the number you are calling from.

I think it unlikely that they would do this by making people use a new VM phone number, as given that the old VM number appears to be embedded in the SIM, this would stop the long press 1 dialling from working, and force people to manually dial the new number.

Thanks for that information.  Can you tell us what number gets dialed when you long press 1?

If it is the same number ending in 123 as before then it would prove that the number ending 129 that some of us have in our SIMs is just wrong, and is not there to access the new VM system.

OK, thanks.  That seems to confirm what I thought, namely that the new VM system does not use a different number.

If that is the case then we are back to the situation whereby some of us have an incorrect VM number ending in 129 embedded in our SIMs.

We need iD to confirm this and to issue new corrected SIMs to restore the long press 1 functionality that we have lost.

Yes, though depends on whether Three generate the SIMs for iD or if iD do it themselves.  If the latter, it should be a bit easier to resolve.

Good luck @FredJB - my suspicion is a replacement SIM card won’t fix this issue (with voicemail access from a long press on the “1” key). Hope you’re able to report otherwise.

FYI, replacement SIM cards from iD are NOT active - they need to be activated online before use.

In addition, to avoid the annoying 24/7 chat-bot, just type “talk to a person” after connecting to chat.

Every time I’ve had a query passed to the tech team, it’s taken days, and sometimes weeks, before anyone replies.

Staff from iD may read forum posts once daily, but it can be less frequent. This forum is not a primary channel for customer support - use online chat, or private messages via iD social media pages.

Indeed @FredJB, at least there’s a work-around.
Perhaps most frustrating of all is the apparent ineffectiveness of iD Mobile technical support. 

Come on ID mobile tech support - chip in whenever you want now.

I'll get in touch with customer services tomorrow to see what they are doing and highlight this chat.

Yes, that response is rubbish.  It can't be a phone problem if the issue will move between devices if you transfer the SIM card between them as I have proved. This incorrect and uneditable number is clearly provided from the SIM, and as such it is an iD problem.

While the workaround of dialling 123 is OK for the UK, if travelling outside the UK you would need to keep a record of the full number and dial that manually, whereas if the SIM provided the correct number you could just use a long press on 1 while abroad, so I don't think that is acceptable.

I just dont see why we should have to use a workaround at all as new customers.  They obviously ignored my reference to this post, so whats the point of having ID Mobile techs even on this community site.  It seems that as soon as it becomes an obvious issue with ID Mobile then all the techs have stopped commenting on this post and are ignoring it.