i am asking this question as i am a id customer and my brother has just joined on a pay monthly sim only . his sim card arrived but does seems faulty or not activated , we have tried it in three different handsets . he cannot create an account without his id phone number but this was not included in the green welcome pack or any of the emails from id . he is tuck and paying for a contract that he cannot use , cannot create and account or even cancel as he cannot create an account , is it possible to get his sim activated or get the phone number from the numbers on the sim card , please help .
Best answer by andewhite
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