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Number not transferred

  • 26 November 2020
  • 41 replies
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H
Rank
Userlevel 1

Hello

I transferred my mobile number on the app last night however I've had a text today confirming my line is now live on my new mobile number 

Live chat is automated and so is the phone line.... 

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Best answer by Ryan 3 December 2020, 11:40

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41 replies

J
Rank
Userlevel 1

My new network is now sorting this out. They responded very quickly and have been very helpful - Tesco in case anyone is interested.

If I had been aware that this was their responsibility in the first place I would have contacted them sooner.

Thank you to @andewhite for that information.

Ryan
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Userlevel 6
Badge +10

Hi @Helenclinton,

Number ports can take up to 48 hours to complete. Are you still having issues after making your post? If so, please check your PMs and we will help further.

Ryan

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Anne Fishman
Rank
Userlevel 1

This has been solved now - I don’t know where to check the solved bit!  Thanks all

Annie Suzie
Ryan
Rank
Userlevel 6
Badge +10

Hi @Anne Fishman,

We’re sorry to hear about that. The number may take until the end of the day before it is transferred over. Has your number come across since posting your message?

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
K
Rank

Hi @K Lyttle 

It should not take longer than 2 working days. Has the number been ported over now?

-Mohsin

No 2 days ago I sent it.

K
Rank

Hi @K Lyttle 

It should not take longer than 2 working days. Has the number been ported over now?

-Mohsin

No 2 days ago I sent it.

It did say it had been submitted.

K
Rank

Hello can you help please.

Anne Fishman
Rank
Userlevel 1

You said my number would be transferred today.  I don’t know if I’ve got a password yet or how I’ll know when it has been done.  Please can you contact me

Many thanks

Anne

Annie Suzie
Michelle
Rank
Userlevel 5
Badge +8

Hello @Rgorman 

We are very sorry for the delay with your number port, due to an issue early in the week with our systems, number ports have been delayed.

We do have a team working through all port in requests as we speak.

You will receive a text message once your number has ported over successfully.

 

Michelle 

iD Mobile 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
K
Rank

Hi @K Lyttle 

It should not take longer than 2 working days. Has the number been ported over now?

-Mohsin

No 2 days ago I sent it.

It did say it had been submitted.

Hi no the my number hasn’t been ported over still can you fix my problem please.

K
Rank

Karen 

Hi I’m just enquiring when my number will be transferred that’s two days now.

kind regards.

Hi can you please let me know when my old number will be transferred thank you

Anne Fishman
Rank
Userlevel 1

Hi @Ryan 

Thank you for replying.  Yes it has now come through. 

Sorry I bothered you.

Thanks again

Hi @Anne Fishman,

We’re sorry to hear about that. The number may take until the end of the day before it is transferred over. Has your number come across since posting your message?

Ryan

 

Annie Suzie
K
Rank

Hi I received my SIM card on the 2/2/21 I also sent my pac over and details the same day and my old phone number hasn’t been transferred still can you please help.

kind regards 

J
Rank

I have upgraded my phone but my number hasn't been transferred yet 

 

Will
Rank
Userlevel 6
Badge +8

Hi @K Lyttle,

 

We’ll drop you a Private message now to take a look and see what’s going on with your number port.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
K
Rank

Thank you

Will
Rank
Userlevel 6
Badge +8

No worries @K Lyttle,

 

We’ll get you sorted.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank
Userlevel 1

I am leaving ID mobile and like man yothers have asked for my number to be transferred to my new network.

I was given a PAC which I used and had confirmation from ID. My account is also now showing that I left ID on Nov 2nd BUT my number still has not been transferred one week later.

I cannot contact anyone as the chat button isn’t working. Please help.

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Rgorman 

The number transfer can take up 48 hours. If your number has not been trasnferred over by later this evening please let us know here. 

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank
Userlevel 1

Hi

I asked for the transfer on November 1st it is now the 8th - so I have already been waiting one week.

Will
Rank
Userlevel 6
Badge +8

Hi @K Lyttle,

 

Please reply to the Private message we’ve sent if you want to chase up an update.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Will
Rank
Userlevel 6
Badge +8

Hi @Jennytree,

 

A number should automatically be assigned to an upgrade, so we wouldn’t expect you to be waiting.

 

Are you advising the handset you have taken out with us has a new number with it? Is your old SIM still working with your old number?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mohsin
Rank
Userlevel 6
Badge +4

Hi @Rgorman 

Number ports can take up to 48 hours. If it has not been done by later this evening, drop us a message here and we will investigate.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank
Userlevel 1

Please will you read my post - I have already been waiting for 7 days for my number to be transferred.

J
Rank
Userlevel 1

Hi

Another day has passed and my number has still not been transferred. I have now been waiting 8 days.

Please help.

Thank you.

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