Solved

Number not transferred

  • 26 November 2020
  • 31 replies
  • 886 views

Userlevel 1

Hello

I transferred my mobile number on the app last night however I've had a text today confirming my line is now live on my new mobile number 

Live chat is automated and so is the phone line.... 

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Best answer by Ryan 3 December 2020, 11:40

Hi @Helenclinton,

Number ports can take up to 48 hours to complete. Are you still having issues after making your post? If so, please check your PMs and we will help further.

Ryan

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31 replies

Userlevel 5
Badge +8

Hello @Rgorman 

We are very sorry for the delay with your number port, due to an issue early in the week with our systems, number ports have been delayed.

We do have a team working through all port in requests as we speak.

You will receive a text message once your number has ported over successfully.

 

Michelle 

iD Mobile 

I would imagine that if you’ve ported your number and your old sim is now dead/not working then your number is with ID and until they sort out the problems you wouldn’t be able to cancel and get your number back.  

Userlevel 1

I am new to ID, having moved over last week.

 

I never realised porting a number was such hard work. My number has not moved over and is currently appearing recognisable. 

 

ID forums seem plagued with this issue.

 

I am still within my initial trial phase and thinking about leaving ID but now fear I will also loose my mobile number, which is over 14 years old!

 

Any way I can stop this process and recover my number and leave ID? If it ain't happening for people for over a week, I am barely 48 hours outside of the window where it should have been done.

 

 

Witam,w poprzednim tygodniu przeslalam wszystkie potrzebne informacje na temat przeniesienia mojego starego numeru tel.do sieci id mobile.Otrzymalam sms ze dane sa niepoprawne,wiec przeslalam jeszcze raz,i do dnia dzisiejszego jest cisza.Co mam teraz zrobic,aby przeniesc moj stary numer do sieci id mobile?Prosze o pomoc.

Userlevel 6
Badge +4

Hi @Rgorman 

The number port takes around 24-48 hours. Has the number still not been ported over today?

-Mohsin

Userlevel 1

Hi, please could you let me know when my number will be transferred across? 

I submitted the PAC on Monday this week but it's still not happened.

Thank you 

Ah it's just gone through no worries now!

Userlevel 1

Hi, please could you let me know when my number will be transferred across? 

I submitted the PAC on Monday this week but it's still not happened.

Thank you 

Userlevel 7
Badge +9

Hi @Anne Fishman,

In regards to your report sent to us about receiving email updates for this thread, you can unsubscribe from the thread to stop receiving notifications when people add a post.

Ryan

Userlevel 6
Badge +8

Hi @Jennytree,

 

A number should automatically be assigned to an upgrade, so we wouldn’t expect you to be waiting.

 

Are you advising the handset you have taken out with us has a new number with it? Is your old SIM still working with your old number?

 

Will

Userlevel 6
Badge +8

Hi @K Lyttle,

 

Please reply to the Private message we’ve sent if you want to chase up an update.

 

Will

I have upgraded my phone but my number hasn't been transferred yet 

 

Hi I received my SIM card on the 2/2/21 I also sent my pac over and details the same day and my old phone number hasn’t been transferred still can you please help.

kind regards 

Karen 

Hi I’m just enquiring when my number will be transferred that’s two days now.

kind regards.

Hi can you please let me know when my old number will be transferred thank you

Userlevel 7
Badge +9

Hello @Anne Fishman,

No worries, this topic was originally created by Helen so was marked as solved after we advised her about the time-scales.

We wouldn’t update it but thanks for letting us know it’s now sorted for you :)

 

Mohammed

 

This has been solved now - I don’t know where to check the solved bit!  Thanks all

Userlevel 6
Badge +8

No worries @K Lyttle,

 

We’ll get you sorted.

 

Will

Thank you

Userlevel 6
Badge +8

Hi @K Lyttle,

 

We’ll drop you a Private message now to take a look and see what’s going on with your number port.

 

Will

Hi @K Lyttle 

It should not take longer than 2 working days. Has the number been ported over now?

-Mohsin

No 2 days ago I sent it.

It did say it had been submitted.

Hi no the my number hasn’t been ported over still can you fix my problem please.

Hello can you help please.

Hi @K Lyttle 

It should not take longer than 2 working days. Has the number been ported over now?

-Mohsin

No 2 days ago I sent it.

It did say it had been submitted.

Hi @K Lyttle 

It should not take longer than 2 working days. Has the number been ported over now?

-Mohsin

No 2 days ago I sent it.

Userlevel 6
Badge +4

Hi @K Lyttle 

It should not take longer than 2 working days. Has the number been ported over now?

-Mohsin

Karen 

Hi I’m just enquiring when my number will be transferred that’s two days now.

kind regards.

Userlevel 7
Badge +10

No ones ever a bother here @Anne Fishman

The sole purpose of us existing here is to do our best to help answer any questions that come in.

Should you ever need us in future, please do not hesitate to get in touch here -or- with our Live Chat Team

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