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Requested a monthly plan, no reply

Forum|Forum|8 months ago
May 31, 2025
4 replies
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lorenzodamelio
New Contributor

Hi! I’ve requested to switch from Lebara to id Mobile via PAC and I’ve linked the bank account to id mobile, but apparently I’ve not received via mail any information… how do I know “where” is my number? Is ID mobile doing the switch or not? Is there any customer support? Thanks.

Best answer by MZone

@lorenzodamelio please call the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

+22

MZone
Platinum  Contributor
Forum|Forum|8 months ago
May 31, 2025

You will receive an email when the order is processed within 24-48hrs. Check your spam/trash folder just incase.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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lorenzodamelio
Author
New Contributor
Forum|Forum|8 months ago
June 1, 2025

Ok, thanks Mzone I did not know and since I wasn’t receiving any mail I did the process twice, but now I ordered 2 SIMs, how can I block 1 of 2 SIMs (hopefully without paying)?

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+22

MZone
Platinum  Contributor
Answer
Forum|Forum|8 months ago
June 1, 2025

@lorenzodamelio please call the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.