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Requested a monthly plan, no reply

  • May 31, 2025
  • 4 replies
  • 31 views

Hi! I’ve requested to switch from Lebara to id Mobile via PAC and I’ve linked the bank account to id mobile, but apparently I’ve not received via mail any information… how do I know “where” is my number? Is ID mobile doing the switch or not? Is there any customer support? Thanks.

Best answer by MZone

@lorenzodamelio please call the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

4 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • May 31, 2025

You will receive an email when the order is processed within 24-48hrs. Check your spam/trash folder just incase. 


  • Author
  • New Contributor
  • June 1, 2025

Ok, thanks Mzone I did not know and since I wasn’t receiving any mail I did the process twice, but now I ordered 2 SIMs, how can I block 1 of 2 SIMs (hopefully without paying)?


MZone
Platinum 
Contributor
Forum|alt.badge.img+22
  • Platinum 
Contributor
  • Answer
  • June 1, 2025

@lorenzodamelio please call the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • June 2, 2025

Hi ​@lorenzodamelio  did you manage to get your extra order cancelled? Would you still like some support with this?