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  • July 27, 2022
  • 15 replies
  • 2302 views

Donna Tonks
Community Member

Pac

Best answer by andewhite

Yes @Donna Tonks, you can submit or request a PAC using the iD Mobile online chat service at https://idmobile.co.uk/live-chat.

The iD customer service agents work until 8pm on weekdays.

 

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15 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • July 27, 2022

Yes @Donna Tonks, you can submit or request a PAC using the iD Mobile online chat service at https://idmobile.co.uk/live-chat.

The iD customer service agents work until 8pm on weekdays.

 


Rory C
iD Mobile Employee
  • iD Mobile Employee
  • July 29, 2022

@Donna Tonks You can also request a PAC by texting the word PAC to 65075, or by going to ‘End my plan’ in the iD Mobile app and selecting ‘Yes’ when it asks if you want to keep your number.

 

Thank you,

Rory


Adrian79
Community Member
  • Community Member
  • August 19, 2022

Helo


Adrian79
Community Member
  • Community Member
  • August 19, 2022

Ca-n you help my 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • August 21, 2022

Hello @Adrian79,

How can we help?

 


David1960
New Contributor
  • New Contributor
  • August 25, 2022

Live chat not working and I desperately need my PUK to unlock my phone


andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • August 25, 2022

Live chat not working and I desperately need my PUK to unlock my phone

What’s up with the live chat?
Won’t it start, or is something else going wrong?

If you can’t use live chat, get (private) assistance with your PUK enquiry from iD Mobile’s social media team on facebook (using Messenger), or Twitter (by Direct Message).

Any out-of-hours messages on social media are picked-up when the social media team next start work.

Anyway, good luck.


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • August 29, 2022

Hi @David1960 

 

Were you able to get through via Live Chat?

 

Do you still need any support with PUK codes? Let us know!

 

Tom


Janet Harris
Community Member
  • Community Member
  • September 30, 2022

I'm interested in becoming a customer 


Janet Harris
Community Member
  • Community Member
  • September 30, 2022

How much is landline and internet package please 


Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • October 2, 2022

Hi @Janet Harris,

We have loads of deals to choose from on our website, from handset deals to SIM only contract.

You can view all our deals at the following link: https://www.idmobile.co.uk/

All iD Mobile pay monthly plans use inclusive minutes to call UK landline numbers.

If you require any help choosing, please let us know and we will assist you further.

 

Kash


Mark Hughes
Community Member
  • Community Member
  • October 29, 2022

Hello

 

Having trouble with my samsung A22 phone. I have only had the phone 3 months. Every time the screen times out. The phone switches itself off. I have looked online for ways to stop this happening. Nothing has worked. Even tried a factory reset. Problem still exists. Any help on the matter would be appreciated. 

 

Mark


Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • November 1, 2022

Hi Mark,

If the handset was purchased from us we would advise visiting your local Curry’s store to have the handset checked.

Alternatively you can contact Samsung directly to have the handset checked as it seems that it’s faulty.

 

Kash


  • Community Member
  • December 1, 2022

Hi [REDACTED PHONE NUMBER] can someone contact me as I can’t ring out. Everything else works regards

 

steve


andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • December 1, 2022

Hi 07730352104 can someone contact me as I can’t ring out. Everything else works regards

 

steve